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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m having 2 strange problems (or rather I am doing it
wrongly!) ..need some help.I am working on trixbox 2.6 with Asterisk
1.4.22<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal style='mso-list:l2 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve a Queue with dynamic
agents (ampextensions=deviceanduser mode in amportal.conf), some of agents
when they punch in the wrong UserID – they still get logged onto the
Queue as a result many of them complain that they don’t receive
calls on their extensions(I can understand as the queue status shows wrong
user-ids)..My thought was that if someone enters an Invalid ID – Asterisk
shouldn’t allow them to login at all ..Is there a way out ? As a
temporary measure I m using my own web based login where agents choose
their extension number and agent id and click ok upon which in
asterisk’s database - AMPUSER/<agented>/device gets a value of
extension while DEVICE/<exten number>/user gets the agent ID and
then I called queueaddagent fuction to put that agent in the queue –
Will this work around run fine ?<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0in' start=2 type=1>
<li class=MsoNormal style='mso-list:l2 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>On the same setup I use Linksys
PAP2 for agent’s analog extensions-but when Agent A transfers a call
(arrived from a caller) to Agent B by pressing flash hook – the CDRs
are incorrect …the CDR shows the destination as A while it’s B
who did all the talking …My agents are paid on the basis of duration
they talk – so this way A benefits ! Is there a way to correct this
? I tried using “##” for blind transfers in Trixbox but on
pressing ## and <callerB’s agent ID><#> but
nothing happens..i even tried flash hook from analog phones and then
pressing ## and <caller b agent ID><#> still nothing happens
..Can anyone help ? <o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sriram<o:p></o:p></span></font></p>
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