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Danny Nicholas escribió:
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">You want a
dialplan or AGI that
works in the “h” (hangup) context. What you really will
probably want is a callback to accept the digits.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma;">
<a class="moz-txt-link-abbreviated" href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a>
[<a class="moz-txt-link-freetext" href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>Rodrigo Cruz<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, August
06, 2009
12:58 PM<br>
<b><span style="font-weight: bold;">To:</span></b>
<a class="moz-txt-link-abbreviated" href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b>
[asterisk-users] Inbound
Call coding</span></font><font face="Times New Roman" size="3"><span
style="font-size: 12pt; font-family: "Times New Roman";"><o:p></o:p></span></font></p>
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<p class="MsoNormal"><font face="Calibri" size="2"><span
style="font-size: 11pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Calibri" size="2"><span
style="font-size: 11pt; color: blue;">Hi, how can I make an inbound
call to be coded by the agent
and be stored in the database for a later report??<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Calibri" size="2"><span
style="font-size: 11pt; color: blue;">I mean, I want the agent to dial
after the call is finished,
a code that means Age information, another code that means where to get
more
info, etc… I really really appreciate your help…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Calibri" size="2"><span
style="font-size: 11pt; color: blue;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="#a6a6a6" face="Calibri" size="3"><span
style="font-size: 12pt; color: rgb(166, 166, 166);" lang="ES-MX">R</span></font><font
color="#a6a6a6"><span style="color: rgb(166, 166, 166);" lang="ES-MX">ODRIGO
</span></font><font color="#a6a6a6" size="3"><span
style="font-size: 12pt; color: rgb(166, 166, 166);" lang="ES-MX">C</span></font><font
color="#a6a6a6"><span style="color: rgb(166, 166, 166);" lang="ES-MX">RUZ</span></font><font
color="blue"><span style="color: blue;" lang="ES-MX"><o:p></o:p></span></font></p>
<p class="MsoNormal" style="text-align: justify;"><b><font
color="#ff6600" face="Calibri" size="1"><span
style="font-size: 9pt; color: rgb(255, 102, 0); font-weight: bold;"
lang="ES-MX">E-MAIL.</span></font></b><b><font color="gray" size="1"><span
style="font-size: 9pt; color: gray; font-weight: bold;" lang="ES-MX"> </span></font></b><font
color="blue"><span style="color: blue;" lang="ES-MX"><a
moz-do-not-send="true" href="mailto:Rodrigo.Cruz@vcip.com.mx"><font
size="1"><span style="font-size: 9pt;">Rodrigo.Cruz@vcip.com.mx</span></font></a></span></font><b><font
color="gray" size="1"><span
style="font-size: 9pt; color: gray; font-weight: bold;" lang="ES-MX"><o:p></o:p></span></font></b></p>
<p class="MsoNormal"><font color="blue" face="Calibri" size="2"><span
style="font-size: 11pt; color: blue;" lang="ES-MX"><o:p> </o:p></span></font></p>
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</blockquote>
<font color="#000000"><font size="2">Or better, make a little web
script with a simple form for your agents to capture the information
and store it in a database, leaving that job out of the telephony
system. That would be far easier, and </font></font><font
color="#000000"><font size="2">later </font></font><font
color="#000000"><font size="2"> you can think of some pop-up CTI </font></font><font
color="#000000"><font size="2">with asterisk </font></font><font
color="#000000"><font size="2">or something. With all the advantages
of web development, the old propietary PBX "activity codes" seem to be
obsolete nowadays.</font></font><br>
<pre class="moz-signature" cols="72">--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
</pre>
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