<div>Hi All,</div>
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<div>We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does not ring for an incoming call to this queue. I checked the agent status and it is not in paused state. When I looked in the CLI, I couldn't see any attempt by the Asterisk to dial that particular agent. What are the possiblities for a queue member not dialed by Asterisk? This agent is defined in agents.conf, member of the queue defined in queues.conf and is not paused. The output of show agents from CLI is shown below:</div>
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<div>8557 (Name1) available at <a href="mailto:'8557@specagentdial'">'8557@specagentdial'</a> (musiconhold is 'default')<br>8545 (Name2) not logged in (musiconhold is 'default')<br>
8555 (Name3) available at <a href="mailto:'8555@specagentdial'">'8555@specagentdial'</a> (musiconhold is 'default')<br>8552 (Name4) not logged in (musiconhold is 'default')<br>
8551 (Name5) not logged in (musiconhold is 'default')<br>8541 (Name6) not logged in (musiconhold is 'default')<br>8444 (Name7) not logged in (musiconhold is 'default')<br>85577 (Name8) not logged in (musiconhold is 'default')<br>
85744 (Name9) available at <a href="mailto:'85744@specagentdial'">'85744@specagentdial'</a> (musiconhold is 'default')<br>85766 (Name10) available at <a href="mailto:'85766@specagentdial'">'85766@specagentdial'</a> (musiconhold is 'default')<br>
84888 (Name11) available at <a href="mailto:'84888@specagentdial'">'84888@specagentdial'</a> (musiconhold is 'default')<br>85511 (Name12) available at <a href="mailto:'85511@specagentdial'">'85511@specagentdial'</a> (musiconhold is 'default')</div>
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<div>The CLI message is given below:</div>
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<div> -- Executing Wait("Zap/1-1", "2") in new stack<br> -- Executing Answer("Zap/1-1", "") in new stack<br> -- Executing Playback("Zap/1-1", "Thankyou9800") in new stack<br>
-- Executing Set("Zap/1-1", "editeduid1=1247824046") in new stack<br> -- Executing Set("Zap/1-1", "editeduid2=897") in new stack<br> -- Executing Set("Zap/1-1", "editeduid=1247824046-897") in new stack<br>
-- Executing Set("Zap/1-1", "MONITOR_FILENAME=QMA_20090717-054744_1247824046-897") in new stack<br> -- Executing AGI("Zap/1-1", "agi_queue.sh|QMA_20090717-054744_1247824046-897|MAQ") in new stack<br>
-- Executing Queue("Zap/1-1", "maqueue|t|||180") in new stack<br> -- Executing AGI("<a href="mailto:Local/84888@specagentdial-14bb,2">Local/84888@specagentdial-14bb,2</a>", "agi_qdial.sh|84888|315362XXXX") in new stack<br>
-- Executing AGI("<a href="mailto:Local/85744@specagentdial-beba,2">Local/85744@specagentdial-beba,2</a>", "agi_qdial.sh|85744|315362XXXX") in new stack<br> -- Executing AGI("<a href="mailto:Local/85511@specagentdial-67be,2">Local/85511@specagentdial-67be,2</a>", "agi_qdial.sh|85511|315362XXXX") in new stack</div>
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<div>Here, from above, AGI program agi_qdial.sh which handles the dial operation does not make any attempt to dial 85766. Wondering why this is happening. The issue gets resolved only when asterisk service is restarted which is not a pretty good workaround. Any clue on this?</div>
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<div>Regards,</div>
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<div>Kurian Thayil.</div>