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<DIV><FONT size=2 face=Arial>Hi</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>1. I want to record all calls that land to an agent
via a queue using a meaningful name - as of now i name the recorded file on the
fly using {CALLERID} variable so that the file gets stored using the caller id
iunder /var/spool/asterisk/monitor , now if i want to store it as
<CALLERID><EXTEN where call landed from queue> ....how can i do this
?</FONT></DIV>
<DIV><FONT size=2 face=Arial>2. I have a CDR issue - when A calls he is put in
Queue and say he is answered by Agent B ..Agent B transfers the Call to agent C
as it is to Agent C whom A wants to talk..when the call gets d/c the CDR for
that call shows the destination field as B whereas it shd be C...how do i take
care of this ...in my call center agents are paid on the basis of talk time on
inbound calls - this way an agent who just transfers calls is at merry
!!</FONT></DIV>
<DIV><FONT size=2 face=Arial>3. Are their any GPL based queue reporting software
- hows the asterisk queue statistics program from asteriskguru.com has anyone
tried it ?</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Thanks</FONT></DIV>
<DIV><FONT size=2 face=Arial>Sriram</FONT></DIV></BODY></HTML>