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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As I see it, even though this is an
HR problem, there are some technical solutions. The first one would
be to show the Agent the CDR record. As Abraham Lincoln said, “Fool
me once shame on you, fool me twice, shame on me”. The next
one would be to block some exchanges/numbers. For example, say your
dialplan had the “standard items”, _XXXXXXX,1,Dial(DAHDI/g1,${$EXTEN})
and _XXXXXXXXXX,1,Dial(DAHDI/g1,${EXTEN}). You would just add these lines
- _<i><span style='font-style:italic'>5551212,1,Playback(number_is</span></i>_blocked)
and _<i><span style='font-style:italic'>9009761313,1,Playback(number_is</span></i>_blocked).
Even better would be to create a database of blocked numbers and read it like
this; _<i><span style='font-style:italic'>XXXXXXX,1,Macro(Dial_after</span></i>_check,$EXTEN})
and _<i><span style='font-style:italic'>XXXXXXXXXX,1,Macro(Dial_after</span></i>_check,${EXTEN})
[macro_Dial_after_check]<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
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style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,1,Set(checkval=${DB(blocked/${ARG1})<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
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style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,n,gotoif($[“${checkval}”
== “yes”]?blocked)<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><span style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,n,Dial(DAHDI/g1,${ARG1})<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><span style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,n,hangup<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><span style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,n(blocked),Playback(number_is_blocked)<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><span style='mso-list:Ignore'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>s,n,hangup<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
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<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Lenz Emilitri<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, June 23, 2009 7:26
AM<br>
<b><span style='font-weight:bold'>To:</span></b> dveiga@advtechnology.com.ar; <st1:PersonName
w:st="on">Asterisk Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
Limit transfers</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I believe this is more a human resources problem than a technical one.
You will first need some sort of CDR analysis tool to spot calls to expensive
destinations, and then you wil track back who was the agent in change of the
call. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I am sure that if there is word out that you are tracking these items,
agents will simply "behave well" and the problem will go away.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Just my two cents,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>l.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>2009/6/21 Daniel A. Veiga <<a
href="mailto:dveiga@advtechnology.com.ar">dveiga@advtechnology.com.ar</a>><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I have asterisk installed in a callcenter: 60 DAHDI external lines and<br>
72 SIP extensions, and have a BIG PROBLEM.<br>
<br>
Image a friend of one of the agents wants to call abroad paying the<br>
local fee. He dials to the callcenter, uses DID to get to his friend,<br>
asks him to place the call on hold and dial abroad and then hangup to<br>
bridge the call!!!<br>
<br>
I discovered this by chance when one of the agents, after answering an<br>
external call, tryed to hangup and place a new call. He really pressed<br>
the hook for a few milliseconds and was interpreted as a flash. After<br>
finishing the call he hanged, bridging the first call with the second.<br>
<br>
I cannot disable call forwarding, as the agents need it under certain<br>
circumstances. What I need to do is disable bridging two external<br>
lines.<br>
Has anybody faced this problem?<br>
<br>
Thanks,<br>
<br>
<br>
Daniel<br>
<br>
<br>
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<br>
-- <br>
Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><o:p></o:p></span></font></p>
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