<div>I believe this is more a human resources problem than a technical one. You will first need some sort of CDR analysis tool to spot calls to expensive destinations, and then you wil track back who was the agent in change of the call. </div>
<div>I am sure that if there is word out that you are tracking these items, agents will simply "behave well" and the problem will go away.</div><div>Just my two cents,</div><div>l.</div><div> <br></div><br><div class="gmail_quote">
2009/6/21 Daniel A. Veiga <span dir="ltr"><<a href="mailto:dveiga@advtechnology.com.ar">dveiga@advtechnology.com.ar</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
I have asterisk installed in a callcenter: 60 DAHDI external lines and<br>
72 SIP extensions, and have a BIG PROBLEM.<br>
<br>
Image a friend of one of the agents wants to call abroad paying the<br>
local fee. He dials to the callcenter, uses DID to get to his friend,<br>
asks him to place the call on hold and dial abroad and then hangup to<br>
bridge the call!!!<br>
<br>
I discovered this by chance when one of the agents, after answering an<br>
external call, tryed to hangup and place a new call. He really pressed<br>
the hook for a few milliseconds and was interpreted as a flash. After<br>
finishing the call he hanged, bridging the first call with the second.<br>
<br>
I cannot disable call forwarding, as the agents need it under certain<br>
circumstances. What I need to do is disable bridging two external<br>
lines.<br>
Has anybody faced this problem?<br>
<br>
Thanks,<br>
<br>
<br>
Daniel<br>
<br>
<br>
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