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Hey there list !<BR>
<BR>
I'm receiving negative feedback when people try to pickup another ringing phone by pressing *8 on there own Grandstream device.<BR>
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These are my setting that should make pickup possible :<BR>
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all my sip-clients (Grandstream) have this in their config (<B>sip.conf</B>) :<BR>
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callgroup=1<BR>
pickupgroup=1<BR>
canreinvite=no<BR>
qualify=yes<BR>
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So they are all in the same pickupgroup...<BR>
<BR>
This the configuration for pickup-exten (features.conf) :<BR>
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pickupexten = *8 ; Configure the pickup extension. (default is *8)<BR>
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So why does phone pickup fails ??<BR>
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This happens when a call from the PSTN is directed through an IVR-system to a specific department, like sales. There, the 3 sales-phones ring...<BR>
When one of the accounting-people hears this, they want to pickup the phone by dialing *8.<BR>
But this does not work. Remember that all the Grandstream-telephones are in the same pickup group (1).<BR>
Everyone should be able to pickup any ringing telephone...<BR>
<BR>
Thanks for the feedback !<BR>
Jonas.
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