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<TITLE>Re: [asterisk-users] Question regarding call queue and penalty's</TITLE>
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<FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'>If you were using 1.6 then you could do it in one queue with the new queue rules, at least as I read the docs.<BR>
-- <BR>
Jim Dickenson<BR>
<a href="mailto:dickenson@cfmc.com">mailto:dickenson@cfmc.com</a><BR>
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CfMC<BR>
<a href="http://www.cfmc.com/">http://www.cfmc.com/</a><BR>
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<HR ALIGN=CENTER SIZE="3" WIDTH="95%"><B>From: </B>Christopher Aloi <chris.aloi@gmail.com><BR>
<B>Reply-To: </B>Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com><BR>
<B>Date: </B>Thu, 19 Mar 2009 16:19:03 -0400<BR>
<B>To: </B>Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com><BR>
<B>Subject: </B>Re: [asterisk-users] Question regarding call queue and penalty's<BR>
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Ahh - so use three queues and not one queue with three penalties?<BR>
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On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <danny@debsinc.com> wrote:<BR>
</SPAN></FONT><BLOCKQUOTE><FONT COLOR="#000080"><FONT SIZE="4"><FONT FACE="Arial"><SPAN STYLE='font-size:13.0px'>Wouldn’t this work?<BR>
</SPAN></FONT></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT COLOR="#000080"><FONT SIZE="4"><FONT FACE="Arial"><SPAN STYLE='font-size:13.0px'>Exten => s,1,Queue(level1,20)<BR>
</SPAN></FONT></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT COLOR="#000080"><FONT SIZE="4"><FONT FACE="Arial"><SPAN STYLE='font-size:13.0px'>Exten => s,n,Queue(level2,20)<BR>
</SPAN></FONT></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT COLOR="#000080"><FONT SIZE="4"><FONT FACE="Arial"><SPAN STYLE='font-size:13.0px'>Exten => s,n,Queue(level3,20)<BR>
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</SPAN></FONT><FONT COLOR="#000080"><FONT SIZE="4"><FONT FACE="Arial"><SPAN STYLE='font-size:13.0px'>Exten => s,n,voicemail ; nobody answered<BR>
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<FONT SIZE="4"><FONT FACE="Tahoma"><SPAN STYLE='font-size:13.0px'><B>From:</B> asterisk-users-bounces@lists.digium.com [<a href="mailto:asterisk-users-bounces@lists.digium.com]">mailto:asterisk-users-bounces@lists.digium.com]</a> <B>On Behalf Of </B>Christopher Aloi<BR>
<B>Sent:</B> Thursday, March 19, 2009 2:56 PM<BR>
<B>To:</B> Asterisk Users Mailing List - Non-Commercial Discussion<BR>
<B>Subject:</B> [asterisk-users] Question regarding call queue and penalty's<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>Hey All -<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>I've got an interesting problem, here is what I'm trying to accomplish:<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>Six agents, two queues, three skill levels<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>Queue A (queue B is the same)<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>- Level 1<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 1<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 2<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>- Level 2<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 3<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 4<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>- Level 3<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 5<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> -- Agent 6<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3.<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION).<BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>I can accomplish this by adding autopause=yes, but my agents who ignore the call are then paused and won't receive the next call (level 1).<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>I need to accomplish this using a queue to get reports.<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'> <BR>
</SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'><BR>
</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>Using 1.4<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>Any thoughts?<BR>
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</SPAN></FONT><FONT SIZE="5"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:16.0px'>-Chris<BR>
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