Ahh - so use three queues and not one queue with three penalties?<br><br><div class="gmail_quote">On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <span dir="ltr"><<a href="mailto:danny@debsinc.com">danny@debsinc.com</a>></span> wrote:<br>
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<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Wouldn’t this work?</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Exten => s,1,Queue(level1,20)</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Exten => s,n,Queue(level2,20)</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Exten => s,n,Queue(level3,20)</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Exten => s,n,voicemail ; nobody
answered</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
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<p><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma">
<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b><span style="font-weight:bold">On Behalf Of </span></b>Christopher Aloi<br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, March 19, 2009 2:56
PM<br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion<br>
<b><span style="font-weight:bold">Subject:</span></b> [asterisk-users] Question
regarding call queue and penalty's</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Hey All -</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I've got an interesting problem, here is what I'm trying to accomplish:</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Six agents, two queues, three skill levels</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Queue A (queue B is the same)</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">- Level 1</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 1</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 2</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">- Level 2</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 3</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 4</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">- Level 3</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 5</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> -- Agent 6</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X
seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2
(agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to
level 3.</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I'm using dynamic agents via the Add Queue Member method
(SIP/EXTENSION).</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I can accomplish this by adding autopause=yes, but my agents who
ignore the call are then paused and won't receive the next call (level 1).</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I need to accomplish this using a queue to get reports.</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Using 1.4</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Any thoughts?</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt">-Chris</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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