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<DIV><FONT face=Arial size=2>Hello Everybody</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am using Trixbox 2.4 (with TE420P & PRI
lines) .. my setup is like Calls -->Asterisk-->legacy
pbx--->analog extensions(agents). Whenver a call comes in , asterisk dials
the ACD number of the legacy pbx which in turn decides to route to appropriate
agent.. for ex : s,1,Dial(ZAP/g4/5432) [g4 is the 4th span and 5432 is the ACD
number of legacy pbx under which agents like 102,103,104 are present. Now my
question is (might be very silly) :</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. I dont have a queue stats software for my legacy
pbx, the agents stil logon and logout on their legacy pbx..I was wondering if
its possible that all these 102,103,104 etc login to a queue which resides on
asterisk ? Can they login and logout of the asterisk queue..I am asking this
since there are very nice asterisk queue reporting utilities out there for
free..and i wud like to use them ...this will also help me using screen pop-ups
for my agents...i know SIP extensions can simplify my setup but echo problems
scare me also i dont want to throw my legacy pbx on which i invested
heavily..</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Can anyone throw some pointers ?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks in advance</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Sriram </FONT></DIV></BODY></HTML>