<p>I have a small script that I use to control queue access, it's an AGI script that lets you define on-off periods on a weekly basis plus holidays. I never get around to publishing it, though I find it quite useful - if anybody is interested, I'll clean it up and share it :-)</p>
<p>l.</p><p> <br></p><br><div class="gmail_quote">2008/12/23 Dan Austin <span dir="ltr"><<a href="mailto:Dan_Austin@phoenix.com">Dan_Austin@phoenix.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
This has been on my ToDo list far too long.<br>
<br>
I have a small call-center setup, with basic<br>
time of day/day of week validation before putting<br>
callers in the queues.<br>
<br>
With the holidays upon us, I need to add check to<br>
see if 'today' is a holiday so I do not put callers<br>
in unmanned queues. Due to how the agents work, I have<br>
to allow joinwhenempty.<br>
<br>
Does anyone have a snippet of dialplan code, perhaps using<br>
Astdb, to check it 'today' is a listed holiday?<br>
<br>
Thanks,<br>
Dan<br>
<br>
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