Because I want this behabior, if all agents are busy I redirect the call to an IVR to register the question.<br>In fact there is a property in queue.conf <br><br>; This setting controls whether callers can join a queue with no members. There<br>
; are three choices:<br>;<br>; yes - callers can join a queue with no members or only unavailable members<br>; no - callers cannot join a queue with no members<br>; strict - callers cannot join a queue with no members or only unavailable<br>
; members<br>;<br>; joinempty = yes<br><br><br>I try to use joinempty = strict<br><br>But didn´t work...<br><br><br><br><div class="gmail_quote">On Mon, Dec 29, 2008 at 2:31 PM, Carlos Chavez <span dir="ltr"><<a href="mailto:cursor@telecomabmex.com">cursor@telecomabmex.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> Then why use a queue? The purpose of a queue is exactly to keep people<br>
waiting while agents are all busy.<br>
<br>
The only way I can see something like what you want is to put a very<br>
low timeout (maybe 10 seconds) so if all your agents are busy then the<br>
caller will get dropped from the queue and continue with the dialplan<br>
where you can redirect them.<br>
<div><div></div><div class="Wj3C7c"><br>
On Mon, 2008-12-29 at 10:26 -0200, equis software wrote:<br>
> I want the callers don't join in a queue when the agents are busy.<br>
> I suposse it is easy but i can't get the solution for this.<br>
> Can you suggest me something?<br>
> Thanks.<br>
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