<div dir="ltr">Alex, <br><br>Unfortunately these two setting didn't change the behaviour either... Could it be a bug in the 1.4.13 version I use? <br><br>Thanks, <br>Best regards, <br>Tobias<br><br><br><br>Date: Wed, 03 Sep 2008 03:27:26 -0500<br>
From: Alejandro Kauffmann <<a href="mailto:akauffma@prodigy.net.mx">akauffma@prodigy.net.mx</a>><br>Subject: Re: [asterisk-users] Asterisk Queue's<br>To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
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<br>Tobias Ahlander wrote:<br>> >Date: Tue, 02 Sep 2008 18:08:52 +1200<br>> >From: Paul Crane <<a href="mailto:paul@venturevoip.com">paul@venturevoip.com</a> <mailto:<a href="mailto:paul@venturevoip.com">paul@venturevoip.com</a>>><br>
> >Subject: Re: [asterisk-users] Asterisk Queue's<br>> >To: Asterisk Users Mailing List - Non-Commercial Discussion<br>> > <<a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a> <br>
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> >Hash: SHA1<br>> ><br>> >Philipp Kempgen wrote:<br>> >> Tobias Ahlander schrieb:<br>> >><br>> >>>> From: Mark Michelson <<a href="mailto:mmichelson@digium.com">mmichelson@digium.com</a> <br>
> <mailto:<a href="mailto:mmichelson@digium.com">mmichelson@digium.com</a>>><br>> >><br>> >>>> Tobias Ahlander wrote:<br>> >><br>> >>>>> Yes, I have autofill set in queues.conf. I suspect that this <br>
> behaviour<br>> >>>>> is because the Polycom phones I use have 2 lines. Has anyone used <br>> this<br>> >>>>> function with polycom phones before? Also, my agents are Dynamic,<br>
> >>>>> perhaps this works better with Static agents?<br>> >>>>><br>> >>>>> Here's my queues.conf (with commented lines deleted for easier <br>> reading):<br>
> >>>>><br>> >>>>> [general]<br>> >>>>> autofill = yes<br>> >>>>> monitor-type = MixMonitor<br>> >>>>><br>> >>>>> [sales]<br>
> >>>>> strategy = rrmemory<br>> >>>>> wrapuptime=15<br>> >>>>><br>> >>>> Depending on which Asterisk version you are using, there was a bug <br>> in the<br>
> >>> queue<br>> >>>> application for some 1.4 releases where the autofill option would <br>> only be<br>> >>> set<br>> >>>> properly if it were placed inside a queue. In other words, you may <br>
> want to<br>> >>> try<br>> >>>> putting autofill=yes inside the [sales] queue in your configuration.<br>> >>>><br>> >>>> Also, if you're using a version of Asterisk 1.2, autofill is not a <br>
> valid<br>> >>> option<br>> >>>> and you'll be stuck with the behavior you're seeing.<br>> >><br>> >>> Unfortunately this didn't help at all... Anyone else has any tips? <br>
> Is there<br>> >>> a way to limit the polycom phones to only take one call from the <br>> Queue at<br>> >>> the same time? Asterisk version running is 1.4.13<br>> >><br>> >> Maybe the phones have call-waiting enabled?<br>
> >> Does it work if you remove the second line?<br>> >><br>> >><br>> >> Philipp Kempgen<br>> >><br>> ><br>> >Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.<br>
> ><br>> >- --<br>> >Paul Crane<br>> ><br>> >Technical Support Officer<br>> >VentureVoIP Ltd<br>> >John Wickliffe House<br>> >265 Princes Street<br>> >Dunedin<br>
> <br>> Paul,<br>> <br>> This option doesn't help me that much. When I have it enabled, I can't <br>> put a call on hold and transfer it since Asterisk rejects usage limit to 1.<br>> <br>> Philipp,<br>
> <br>> I'm using Polycom phones. When I set the "Calls Per Line" (which I'm <br>> told is Call Waiting) I seem to be able to transfer calls etc, but I'm <br>> still noticing the same behaviour with the queues as before.<br>
> <br>> <br>> Any more tricks I can try?<br>> <br><br>Have you tried ringinuse=no in the queue definition in queues.conf and <br>call-limit=2 in sip.conf?<br><br>Alex<br></div>