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<DIV><FONT face=Arial size=2>Hi</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My Scenario is to implement Asterisk in a Call
center.. I;ve TE420 Digium card and plan to terminate 4 PRIs (E1) on it.
I;ve 30 Agents inside..Since its a PRI i m not using any hardware echo
cancellation module.The calls would first land on Asterisk and depending on the
options would be transferred to the Agent. I've read lot of opinions on
voip-info.org giving asterisk hardware dimensions. I would like to take a final
call depending on your expert answers :</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Scenario : There would be 120 calls for sure during
a 2 hour period of a day , rest of times it would be serving max. 50 calls. No
matter how many calls come only 30 would be able to talk to agents rest would be
listening to some files on the IVR or be involved in some polling..This is what
the client wants as of now but he needs a scalable solution depending on
traffic..</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Queries :</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. For this initial setup Will a Dual processor
(Xeon) with 2 Gigs of RAM with TE420 be able to handle the load ? All my agents
would be using the softphones </FONT></DIV>
<DIV><FONT face=Arial size=2>2. What should be the ideal CPU load that i need to
watch - may be if the load average crosses 6 or 7 - should i worry
?</FONT></DIV>
<DIV><FONT face=Arial size=2>3. Even though i m adviced against AGI scripts (as
they eat precious CPU cycles)- they seem very powerful and i m desperate to use
them...Will the above setup get hampered in any way if i use them ?</FONT></DIV>
<DIV><FONT face=Arial size=2>4. Now scalability - If i want to increase the
agents to 50 from 30 and add another PRI - what are the areas i should focus on
- another machine ? or some additional RAM and processor ?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I;ve been working all along on Dialogic but want to
shift to Asterisk as it has lot of features and just fits in my needs (PBX + IVR
in 1 box! ). </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Please advice</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks in advance</FONT></DIV>
<DIV><FONT face=Arial size=2>Sriram</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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