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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>To those running call centers I have a question: what kinds
of soft phones, if any, do you use? I’m wondering what is out there that
has some hooks for custom applications or host system integration, etc. OTOH,
do you prefer a desk phone for any reason? If so, why?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks for your thoughts,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Michael<o:p></o:p></span></font></p>
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