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<body lang=PT-BR link=blue vlink=purple style='tab-interval:35.4pt'>
<div class=Section1>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US'>You
have to limit calls to these agents, use <span class=SpellE>incomminglimit</span>
or call-limit on <span class=SpellE>sip.conf</span> to do that.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US'>That
way, when the first agent answers a call, all the other calls directed to it
will return with busy signal, and will be transferred to the other agent.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>______________________________<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Marco
Eduardo Cordeiro<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'>Visioncom
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>De:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>Em nome de </b>Syed
Nasruddin<br>
<b>Enviada em:</b> terça-feira, 5 de agosto de 2008 09:40<br>
<b>Para:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Assunto:</b> [asterisk-users] Queue Penalties not working properly<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>I am using Asterisk 1.4.18. I am implementing
Penalties for my agents. What is happening: two agents configuired one agent
with penalty 1 and the other with penalty 2. All the calls must go first to
Agent 1 and if his line is busy then only then agent 2 will get the call.
However my queues are not behaving in this manner. I have impmemnted ringall
strategy. Now when first call comes it ends up with agent 1, when secnd call
comes it continue wait in queue and doesn’t go to agent 2 and when agent one is
free it goes to this agent.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>I have set penalties in queue.conf. I have monitered
my queue and witnessed that my agent1 status shows Not In Use and Agent 2 also
same status is this the reason behind this. I have copied my queue show results
below.please help . how do I change this stauts problem<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>callcenter*CLI> queue show<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>myqueue has 0 calls (max
unlimited) in 'ringall' strategy (14s holdtime), W:0, C:2, A:0, SL:0.0% within
0s<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'> Members:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'> SIP/1001 with penalty 1
(Not in use) has taken 2 calls (last was 2233 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'> SIP/1000 with penalty 2
(Not in use) has taken no calls yet<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'> No Callers<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'>Syed nasr<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='mso-ansi-language:EN-US'><o:p> </o:p></span></p>
</div>
<br><br>
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