<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
</head>
<body bgcolor="#ffffff" text="#000000">
Syed Nasruddin pisze:
<blockquote
id="mid_FFADB29971D4FC489D35FEE3B396C555B14EF1_ncelmail_ncel_com_pk"
cite="mid:FFADB29971D4FC489D35FEE3B396C555B14EF1@ncelmail.ncel.com.pk"
type="cite"><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceType">
<o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceName"><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place">
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style></o:SmartTagType></o:SmartTagType></o:SmartTagType>
<div class="Section1">
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Hi All,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">I have this <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></st1:place> requirement to be
implenetd:<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">1. 10 <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></st1:place> Agents.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">2. All the calls coming in will ALWAYS be
routed to
specific 5 agents, firstly.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">4. IF ALL the first 5 agents are busy then
ONLY then the call will be
routed to next 5 Agents.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">Kindly suggest some good easy strategy to
handle this.</span></font></p>
</div>
</blockquote>
<a class="moz-txt-link-freetext" href="http://www.voip-info.org/wiki-Asterisk+call+queues">http://www.voip-info.org/wiki-Asterisk+call+queues</a> read about
"Penalties" should do the trick<br>
</body>
</html>