<div dir="ltr">Adam,<br><br>We have the exact same issue occurring on one of our networks. I haven't had time to dive into it much, but here is what I've found out:<br><br>Calling from a softphone via IAX2 or SIP, transfers work fine.<br>
Calling from a Polycom 501 outside the network, transfers work fine. However, the Polycom I used to test outside the network was a Rev. E, the ones inside the network are Rev. C's, so I'm not sure this is a valid test.<br>
<br>The configs that these phones are using are identical to the configs used by our other networks, and transfers work fine elsewhere. I haven't had time to put a Rev. E inside the network and test that, but that's my next step. Beyond that, it would have to be something with regards to DNS, routing and how the re-invite works (although the Asterisk full log shows no mention of that type of problem). <br>
<br>If you find more details or get anywhere close to a resolution, please post back and let us know.<br><br>Alex<br><br clear="all">-- <br>Alex Robar<br><a href="mailto:alex.robar@gmail.com">alex.robar@gmail.com</a>
<br><br><div class="gmail_quote">On Thu, Jul 17, 2008 at 5:05 PM, Adam Moffett <<a href="mailto:adam@plexicomm.net">adam@plexicomm.net</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Thanks for responding Kate.<br>
<br>
I do have a transfer button on the phone, and I follow the transfer<br>
process as described in the user's guide. When I press "transfer" the<br>
first caller is placed on hold and then I call the party I want to<br>
transfer to. At this point I'm supposed to press "transfer" again to<br>
connect the two parties together. Instead absolutely nothing happens, I<br>
can still press cancel to return to the first caller, but that's it.<br>
<br>
We have 3 of these phones and it used to work on all 3 of them. At some<br>
point we noticed it wasn't working any more on any of them but I'm not<br>
sure what changed.<br>
<br>
Any ideas?<br>
<br>
Thanks,<br>
<font color="#888888">Adam<br>
</font><div><div></div><div class="Wj3C7c"><br>
> I think it should work standard (i.e. no special setup) Do you have a<br>
> transfer button on the phone?<br>
><br>
> Kate<br>
><br>
> Adam Moffett wrote:<br>
><br>
>> I can't transfer calls with my polycom 501's. Do I need to set up<br>
>> something in particular in the asterisk dialplan to make the feature work?<br>
>><br>
>><br>
>><br>
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