On 11/12/07, <b class="gmail_sendername">asterisk</b> <<a href="mailto:Asterisk@isgcom.com">Asterisk@isgcom.com</a>> wrote:<div><span class="gmail_quote"></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
In my queue log I see that on the RINGNOANSWER Event I get different<br>content. Some events soe the ring timeout (15000). Other events show<br>0. Other yet show 1000 Doens anyone know what 0 means? Did it try to<br>
ring the phone, but it was busy?</blockquote><div><br>For my internal reporting, I consider 0 or 1000 to be the result of a phone being on DND. Since all the time values in the log are rounded to the nearest 1000, I speculate that 0 is a rejection in < 500ms and 1000 is a rejection in the 500 to 1499 ms range. I figure unless someone is hovering over the "ignore" button on a softphone, they aren't going to be able to click it so fast that Asterisk registers it as "RINGNOANSWER|1000".
<br><br>Likewise, "RINGNOANSWER|20000" is (for me, given timeout=20 in queues.conf) a failure to pick up a presented call.<br><br>Everything from 2000 through 19000 I treat as a manual ignore triggered by the agent. So far, the reports I generate based on these rules seem to make sense to the managers reading them.
<br></div></div><br>-- <br>j.