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<TITLE>Re: [asterisk-users] Blank Voicemails</TITLE>
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<P><FONT SIZE=2>I've got the exact same issue lately. Check the msgxxxx.txt file for blank lines or 2 line caller I'd info. That's causing my issue. Haven't figured out why yet but manually removing the blank line and consolidating the callerid to one line allows me to play it via the phone.<BR>
<BR>
D<BR>
Dave Bour<BR>
Desktop Solution Center<BR>
905.381.0077<BR>
dcbour@desktopsolutioncenter.ca<BR>
<BR>
For those who just want it to work...<BR>
Giving you complete IT peace of mind.<BR>
<BR>
(Sent via Blackberry - hence message may be shorter than my usual verbose responses)<BR>
PIN 4cc364db (as of March 24, 2007) <BR>
<BR>
----- Original Message -----<BR>
From: asterisk-users-bounces@lists.digium.com <asterisk-users-bounces@lists.digium.com><BR>
To: asterisk-users@lists.digium.com <asterisk-users@lists.digium.com><BR>
Sent: Thu Jul 19 10:41:44 2007<BR>
Subject: [asterisk-users] Blank Voicemails<BR>
<BR>
Hi, we're running Asterisk 1.2.10 and have been randomly being left<BR>
blank voicemails with long messages that we can't hear.<BR>
<BR>
I've searched and searched but cannot find a solution.<BR>
<BR>
This is what happens:<BR>
Internal Server runs Asterisk 1.2.10 where our mailboxes are<BR>
Incoming Server (behind a firewall) runs Asterisk 1.2.13 and calls are<BR>
bridged between this server and our internal server.<BR>
<BR>
I have not heard any complaints from users on the .13 server, but it's<BR>
happening too frequently to call a fluke on the .10 server.<BR>
Caller gets voicemail, leaves a message, hangs up. Voicemail message is<BR>
emailed to user saying the correct length (0:32, 1:12, etc.), tries to<BR>
play it and player says 0 seconds long. Tries to access via phone, and<BR>
the message again is blank, even though the text file specifies correct<BR>
length.<BR>
Voicemail is being saved in .WAV (wav49).<BR>
<BR>
I tried adding in<BR>
[options]<BR>
transmit_silence_during_record = yes<BR>
into asterisk.conf and it seemed to help for a bit, but then we started<BR>
getting the odd behavior again.<BR>
<BR>
Here is a capture of a failed message:<BR>
//DIDN'T WORK<BR>
Jul 6 11:57:07 DEBUG[9601] app.c: Locked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 11:57:07 DEBUG[9601] app.c: Unlocked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 11:57:07 DEBUG[9601] app.c: play_and_record: <None>,<BR>
/var/spool/asterisk/voicemail/default/116/tmp/IVnRHt, 'wav49'<BR>
Jul 6 11:57:55 DEBUG[9601] app.c: Locked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 11:57:55 DEBUG[9601] app.c: Unlocked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 11:57:55 DEBUG[9601] app_voicemail.c: Attaching file<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX/msg0000', format 'WAV',<BR>
uservm is '2048', global is 2048<BR>
Jul 6 11:57:55 DEBUG[9601] app_voicemail.c: Sent mail to<BR>
username@mydomain.com with command '/usr/sbin/sendmail -t'<BR>
<BR>
//THIS WORKED/WORKED<BR>
Jul 6 12:11:24 DEBUG[10184] app.c: Locked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 12:11:24 DEBUG[10184] app.c: Unlocked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 12:11:24 DEBUG[10184] app.c: play_and_record: <None>,<BR>
/var/spool/asterisk/voicemail/default/116/tmp/rGc1XJ, 'wav49'<BR>
Jul 6 12:11:51 DEBUG[10184] app.c: Locked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 12:11:51 DEBUG[10184] app.c: Unlocked path<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX'<BR>
Jul 6 12:11:51 DEBUG[10184] app_voicemail.c: Attaching file<BR>
'/var/spool/asterisk/voicemail/default/116/INBOX/msg0000', format 'WAV',<BR>
uservm is '2048', global is 2048<BR>
Jul 6 12:11:51 DEBUG[10184] app_voicemail.c: Sent mail to<BR>
username@mydomain.com with command '/usr/sbin/sendmail -t'<BR>
<BR>
They look identical! Same mailbox, same debug output, different behavior.<BR>
<BR>
I was noticing a pattern of certain callers (which made me turn on the<BR>
record silence option), but my users tell me it's not only those<BR>
callers, and sometimes those callers do successfully leave messages; I<BR>
only hear when it doesn't work.<BR>
<BR>
What can I do?! I'm stumped, and the situation is intolerable.<BR>
<BR>
Thanks!<BR>
<BR>
Leah Newmark<BR>
Capalon VoIP<BR>
<BR>
<BR>
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