Hi,<br><br>I've an PRI coming to my asterisk ,calls are coming fine and my agents are able to answer no prob. but I've an agreement with my telco with some incoming no if the no of calls on these no are more then 3 then send to another no. they use busy signal to divert call on another number so I'm sending the call to Congestion() if no of calls in this group are more then 3. But my provider says he is not getting any busy signal from my side and he says for all incoming numbers (30) he is getting back only one number from asterisk box(4340).
<br><br>here is my dial plan for one incoming DID:<br><br>exten => 4340,1,GotoIfTime(*|*|25|dec?ccagents,4340,6)<br>exten => 4340,2,GotoIfTime(10:00-16:00|*|26|dec?ccagents,4340,7)<br>exten => 4340,3,GotoIfTime(09:00-18:00|*|31|dec?ccagents,4340,7)
<br>exten => 4340,4,GotoIfTime(12:00-16:00|*|1|jan?ccagents,4340,7)<br>exten => 4340,5,GotoIfTime(09:00-20:00|mon-sun,*,*?ccagents,4340,7)<br>exten => 4340,6,Goto(out-of-hours,5001,1)<br>exten => 4340,7,Set(GROUP(${EXTEN})=MAX_CALLS)
<br>exten => 4340,8,GotoIf($[${GROUP_COUNT(MAX_CALLS@${EXTEN})} > 3]?16)<br>exten => 4340,9,Set(GROUP(${CALLERIDNUM})=MAX_CALLS)<br>exten => 4340,10,Answer()<br>exten => 4340,11,Playback(custom/next-avail-advisor)
<br>exten => 4340,12,Set(MONITOR_FILENAME=/var/spool/asterisk/q/tcarehwsupport-${TIMESTAMP}-${UNIQUEID})<br>exten => 4340,13,Monitor(wav,${MONITOR_FILENAME},mb)<br>exten => 4340,14,NoOp(${QUEUESTATUS})<br>exten => 4340,15,Queue(test,rt,,,10)
<br>exten => 4340,16,Congestion()<br><br>zapata.conf:<br>---------------<br>[trunkgroups]<br><br>[channels]<br>language=en<br>context=ccagents<br>switchtype=euroisdn<br>pridialplan=unknown<br>overlapdial=yes<br>signalling=pri_cpe
<br>rxgain = 0.0<br>txgain = 0.0<br>usecallerid=yes<br>hidecallerid=yes<br>callerid=asreceived<br>callwaiting=yes<br>usecallingpres=yes<br>echocancel=yes<br>echocancelwhenbridged=yes<br>immediate=no<br>cidsignalling=v23<br>
callwaitingcallerid=yes<br>priindication = outofband<br><br>resetinterval = 99999999<br><br>group = 1<br>channel => 1-15<br>channel => 17-31<br><br>group = 2<br>channel => 32-46<br>channel => 48-62<br><br>thanks
<br>arun<br>