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<TITLE>Re: [asterisk-users] identifying what a user pressed to reach my phone</TITLE>
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<P><FONT SIZE=2>The IVR is your auto attendant. Look in the modules to install it if you haven't already<BR>
As for identifying the calll with some custom programming, you could tweak the callerid. Check the taug.Cain a day or so for a script I tweaked which would be a good start on cid editing<BR>
D<BR>
<BR>
Dave Bour<BR>
Desktop Solution Center<BR>
905.381.0077<BR>
dcbour@desktopsolutioncenter.ca<BR>
<BR>
For those who just want it to work...<BR>
Giving you complete IT peace of mind.<BR>
<BR>
(Sent via Blackberry - hence message may be shorter than my usual verbose responses)<BR>
PIN 4cc364db (as of March 24, 2007) <BR>
<BR>
----- Original Message -----<BR>
From: asterisk-users-bounces@lists.digium.com <asterisk-users-bounces@lists.digium.com><BR>
To: asterisk-users@lists.digium.com <asterisk-users@lists.digium.com><BR>
Sent: Thu Jun 21 10:51:42 2007<BR>
Subject: [asterisk-users] identifying what a user pressed to reach my phone<BR>
<BR>
I am a new trixbox user. One of the things I'd like to get working is<BR>
being able to tell if a user is calling me by directly dialing my<BR>
extension, or if they pressed 1 for sales. When they press 1, it rings<BR>
a group of phones, and the call is almost always for someone else. So<BR>
I'm always looking at my phone when it rings, trying to recognize the<BR>
incoming number and decide if I should answer it.<BR>
<BR>
My idea was to setup line 2 on the phones as another extension. So each<BR>
user would have 101 or 102, etc. as their regular extension. Each users<BR>
line 2 would be configured as extension 201, 202, etc. Then I would<BR>
have the 'press 1 for sales' function ring the 201, 202 group of<BR>
phones. You'd know how the user reached you by seeing if line 1 or line<BR>
2 was lighting up during an incoming call. Is this a good way to do it?<BR>
<BR>
Also, how do I even begin to setup this automated attendant menu in<BR>
Trixbox? (where I'll ask users to dial the party's extension or press 1<BR>
for sales, etc.) I've dug around in the menus but I don't see anything<BR>
resembling this.<BR>
<BR>
Thanks,<BR>
-Ryan<BR>
<BR>
<BR>
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