<br><span class="gmail_quote"><br></span>Hi<br><br><br>I've few queues configured in * box is there any what that before sending call to a particular queue can we get the status of the queue that is how many agents are available in this queue (logged in, paused, busy, unavailable).
<br><br><br>thanks<br><span class="sg"><br>arun<br>
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