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<div class=Section1>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am having an issue with the autologoff fuction in
agents.conf<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am running Asterisk BE and I am testing with agent
1656. I log in, and then make a call into the queue. The agent’s
phone rings, and if I answer it, all’s fine/ I am trying to have this
agent automatically be logged off if he does not answer the queue callback
within 5 seconds, however the agents extension keeps ringing until the call
eventually goes to the extension’s voice mail, which I am also trying to avoid.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is my agents.conf<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[general]<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>persistentagents=yes<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[agents]<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>autologoff=5<o:p></o:p></p>
<p class=MsoNormal>multiplelogin=no<o:p></o:p></p>
<p class=MsoNormal>recordagencalls=yes<o:p></o:p></p>
<p class=MsoNormal>monitor-join=yes<o:p></o:p></p>
<p class=MsoNormal>createlink=yes<o:p></o:p></p>
<p class=MsoNormal>updatecdr=yes<o:p></o:p></p>
<p class=MsoNormal>musiconhold=>default<o:p></o:p></p>
<p class=MsoNormal>recordformat=wav49<o:p></o:p></p>
<p class=MsoNormal>urlprefix=http://<span style='color:#1F497D'>xxx</span>.<span
style='color:#1F497D'>xxx</span>.<span style='color:#1F497D'>xxx</span>.<span
style='color:#1F497D'>xxx</span>/calls/<o:p></o:p></p>
<p class=MsoNormal>savecallsin=/var/www/html/calls<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>agent => 1650,1650,<span style='color:#1F497D'>xxxx</span><o:p></o:p></p>
<p class=MsoNormal>agent => 1656,1656,Ed<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is my queues.conf<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[general]<o:p></o:p></p>
<p class=MsoNormal>persistentmembers=yes<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>[noi-cust-serv-spanish]<o:p></o:p></p>
<p class=MsoNormal>strategy = leastrecent<o:p></o:p></p>
<p class=MsoNormal>announce-frequency = 90<o:p></o:p></p>
<p class=MsoNormal>announce-holdtime = yes<o:p></o:p></p>
<p class=MsoNormal>announce-round-seconds = 10<o:p></o:p></p>
<p class=MsoNormal>timeout=180<o:p></o:p></p>
<p class=MsoNormal>monitor-format=wav49<o:p></o:p></p>
<p class=MsoNormal>monitor-join=yes<o:p></o:p></p>
<p class=MsoNormal>joinwhenempty = strict<o:p></o:p></p>
<p class=MsoNormal>leavewhenempty = yes<o:p></o:p></p>
<p class=MsoNormal>musiconhold = default<o:p></o:p></p>
<p class=MsoNormal>eventwhencalled = yes<o:p></o:p></p>
<p class=MsoNormal>queue-youarenext =
queue-youarenext
; ("You are now first in line.")<o:p></o:p></p>
<p class=MsoNormal>queue-thereare =
queue-thereare
; ("There are")<o:p></o:p></p>
<p class=MsoNormal>queue-callswaiting =
queue-callswaiting
; ("calls waiting.")<o:p></o:p></p>
<p class=MsoNormal>queue-holdtime =
queue-holdtime
; ("The current est. holdtime
is")<o:p></o:p></p>
<p class=MsoNormal>queue-minutes =
queue-minutes
; ("minutes.")<o:p></o:p></p>
<p class=MsoNormal>queue-seconds =
queue-seconds
; ("seconds.")<o:p></o:p></p>
<p class=MsoNormal>queue-thankyou =
queue-thankyou
; ("Thank you for your
patience.")<o:p></o:p></p>
<p class=MsoNormal>queue-lessthan =
queue-less-than
; ("less than")<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>member => Agent/1656<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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