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<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>Hi
Mike,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>It’s
a commercial application but <a href="http://www.mexuar.com/">www.Mexuar.com</a>
the click-to-talk technology is being used in a few instances where instead of
just delivering the iax2 voice call from the website visitor (eg the customer)
to the asterisk server to the agent, we are also creating a pop-up on the agents
desktop parsing unique id’s and retrieving information from third party
databases (useful when you have a customer logging in via a username or
password) OR you can also parse unique id’s from the webserver eg. track what
web pages a customer was visiting before they placed the call.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>So
I’m a hotel booking agent.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>A
call is placed to my handset.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>On
my pc a pop-up occurs showing that this caller was looking at the web page for
the Bellagio Hotel in <st1:City w:st="on"><st1:place w:st="on">Las Vegas</st1:place></st1:City><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>Straight
away I have the ability to better answer my incoming call and answer their
questions.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>Anyway,
if it’s of interest reach out and give myself a call in New York or Tim a
call in the UK for more info, it’s not an out of the box solution but it
sounds like it’s what your client is looking for.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Regards,</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><ns0:PersonName w:insAuthor="Dean.Collins"
w:insDate="2007-04-26T11:44:00Z" w:endInsAuthor="Dean.Collins"
w:endInsDate="2007-04-26T11:44:00Z"><font color=black><span style='color:black'>Dean
Collins</span></font></ns0:PersonName></span></font><br>
<font size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:black'><a href="mailto:dean@mexuar.com"
title="mailto:dean@mexuar.com">dean@mexuar.com</a> <br>
<st2:dial w:st="on">+1-212-203-4357</st2:dial> Ph</span></font><o:p></o:p></p>
<p class=MsoAutoSig><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><a
href="http://click.mexuar.com/webuser/click/7/userurl/Cognation"
target=corraleta><span style='text-decoration:none'><img border=0 width=125
height=25 id="_x0000_i1025" src="cid:image001.gif@01C787F9.DD772D10"
alt="Call Button"></span></a><a
href="http://click.mexuar.com/webuser/nojs/7/userurl/Cognation"
target=corraleta></a></span></font><br>
<font size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:black'>--------------------------------------------------------------------<br>
<a href="http://www.mexuar.com/" target="_blank"><strong><b><font
color="#525f3f" face=Arial><span style='font-family:Arial;color:#525F3F'>www.Mexuar.com</span></font></b></strong></a><br>
Want to voice enable your website?<br>
Use Corraleta to reach your customers in 10 seconds or less.<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
-----Original Message-----</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
bounces@lists.digium.com] On Behalf Of Mike Dent</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Sent: Thursday, 26 April 2007 10:59 AM</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
To: Asterisk Users Mailing List - Non-Commercial Discussion</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Subject: [asterisk-users] Asterisk in support enviroment,some CTI maybe &
RT</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
integration?</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Hi,</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Just wondering about using Asterisk for hosting a support line with a few</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
distributed operators taking calls.</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
My idea was for the calling party to be prompted for their support</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
number (maybe a unique</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
4 digit number) this would then get looked up in a database and then</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
place a pop up on</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
the operators screen with details of the caller. I'm guessing that</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
sort of thing is</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
being done a lot, not sure how to handle the 'pop up' or notification</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
for several operators?</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Would this require them to sign in to some kind of web page first?</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Maybe this would be simpler?</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Anyway up pops the notification, with some details of the caller,</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
name, address etc, there is a also URL which when clicked takes the</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
operator to a Request Tracker ticket</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
which is unique to that caller, this then has further information and</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
of course the options to</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
enter/update the ticket and re-assign it to a technician.</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Maybe somebody is doing something similar in a simpler way? Please let me know.</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Thanks</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
Mike</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
_______________________________________________</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
--Bandwidth and Colocation provided by Easynews.com --</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
asterisk-users mailing list</span></font></p>
<p class=MsoPlainText><font size=2 face=Arial><span style='font-size:10.0pt'>>
To UNSUBSCRIBE or update options visit:</span></font></p>
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