Hi, <br><br>cud any one help me figuring out the problem... When the agent in a queue is engaged, it cannot accept anymore calls, below is the script;<br><br>-- AGI Script dialparties.agi completed, returning 0<br> -- Executing Dial("Local/2063@from-internal-aa4b,2", "SIP/2063||tr") in new stack<br> -- Called 2063<br> -- Local/2063@from-internal-aa4b,1 is ringing<br> -- Got SIP response 486 "Busy Here" back from 10.19.1.158<br> -- SIP/2063-084a6c18 is busy<br> == Everyone is busy/congested at this time (1:1/0/0)<br> -- Executing NoOp("Local/2063@from-internal-aa4b,2", "Returned to dolocaldial with DIALSTATUS BUSY") in new stack<br> -- Executing Macro("Local/2063@from-internal-aa4b,2", "outisbusy|") in new stack<br> -- Executing Playback("Local/2063@from-internal-aa4b,2", "all-circuits-busy-now") in new
stack<br> -- Playing 'all-circuits-busy-now' (language 'en')<br> -- Local/2063@from-internal-aa4b,1 answered SIP/10.19.1.157-084eec28<br> -- Stopped music on hold on SIP/10.19.1.157-084eec28<br> -- Executing Playback("Local/2063@from-internal-aa4b,2", "pls-try-call-later") in new stack<br> -- Playing 'pls-try-call-later' (language 'en')<br> -- Executing Macro("Local/2063@from-internal-aa4b,2", "hangupcall") in new stack<br><br><br>Thanks<br><br>Angel<br><p> 
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