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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>We
have been running an Asterisk box with 1.2.9.1 on it since August in a call
center environment. We use the Asterisk box as an IVR and then pass the calls
on to a Nortel Option 11C. Today we found in our long distance bill two calls
that lasted a VERY long time. One was 58 hours and another was 38 DAYS!!!</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Nortel
does not show this call being that long. Obviously the person that called in
didn’t hold the line for 58 days so somehow between Asterisk and MCI the
call got stuck open and didn’t hang up on the network.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>My
question is two parts, part one, has anyone heard of anything like this where a
call doesn’t hang up properly and seems “stuck” in the
system. Part two is there anyway to monitor in Asterisk the length of all
active calls and then if a call lasts longer then, say one hour, we could send
off a text message or warning.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Any
ideas or comments would be helpful</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Thanks</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>_____________________</span></font></p>
<p class=MsoNormal><font size=4 face=Arial><span style='font-size:14.0pt'><img
width=149 height=37 src="cid:image001.gif@01C7395E.9A74BF80"></span></font></p>
<p class=MsoNormal><strong><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black'>Kevin Savoy</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=4 color=black face=Arial><span
style='font-size:14.0pt;font-family:Arial;color:black'>Business Unit Telecom
Analyst</span></font></b></strong></p>
<p class=MsoNormal><font size=1 color=black face=Arial><span style='font-size:
7.5pt;color:black'>2218 4th Ave W</span></font></p>
<p class=MsoNormal><font size=1 color=black face=Arial><span style='font-size:
7.5pt;color:black'>Williston, ND 58801</span></font></p>
<p class=MsoNormal><font size=1 color=black face=Arial><span style='font-size:
7.5pt;color:black'>Ph: 701-774-4023</span></font></p>
<p class=MsoNormal><font size=1 color=black face=Arial><span style='font-size:
7.5pt;color:black'>Fax: 701-774-2901</span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'><a href="http://www.novo1.com/"><font size=1 color=black><span
style='font-size:7.5pt;color:black'>http://www.novo1.com</span></font></a></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Arial><span style='font-size:
7.5pt;color:black'>Novo 1 is a service mark of Novo 1, Inc</span></font></p>
<p class=MsoNormal><font size=4 face=Arial><span style='font-size:14.0pt'> </span></font></p>
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