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<div align="justify"><small>Hi People,<br>
<br>
We use the Grandstream GXP-2000 phones, firmware 1.1.1.14, Asterisk
PBX, Slackware Linux 10.2, loaded on a Intel(R) Pentium(R) 4 CPU
2.66GHz Box... The
issues that we are experiencing involves our Telephone
Operator's/Receptionist whom answer multiple incoming calls... As an
example.., when they answer line 1 and Line 2 starts to ring they would
ask the person on line 1 to "hold" and proceed to answer line 2 and
forward line 2 to to the requested extension. The problem is when they
attempt to pick line 1 off the "hold" in order to handle that call,
line 1 is either dropped or the Grandstream Phone freezes and the user
is forced to rest the phone. The situation persist whenever there are
multiple lines active with incoming calls and upon answering one,
placing the line on hold and attempting to answer the other lines
active calls will be dropped the the phone just hangs/freezes. We know
that the call is dropped because the people call back complaining about
being hung up on!!!!
We have had our dedicated T1 (for voice only) tested several times and
it is good. We have had the Asterisk PBX completely redone and gone
over thoroughly and are
at the point where we are suspecting the configuration file for the
Grandstream GXP-2000 Telephone as the culprit. We would like to know
what suggestions anyone out there might have if any...
Thanks,
</small><br>
<br>
<br>
<small>Jose P. Espinal<br>
DomiNET<br>
</small><br>
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