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<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'> I’m
having hard time to emulate agencallbacklogin. Agent can logon and receive call
without any problem using addqueuemember. The problem comes when I try to
evaluate their performance using queuemetrics. Here is an exemple of my log
script:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>;Agent Login<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>exten =>
_60XXX,1,Macro(agentLogin)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>[macro-agentlogin]<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>exten =>
standard,1,AddQueueMember(queue1) exten => standard,n,AddQueueMember(queue2)
exten => standard,n,AddQueueMember(queue3) exten =>
standard,n,AddQueueMember(queue4) exten => standard,n,System(echo
"${EPOCH}|${UNIQUEID}|NONE|SIP/${MACRO_EXTEN:2}|AGENTLOGIN|-"
>> /var/log/asterisk/queue_log) exten => standard,n,Wait(0.5) exten
=> standard,n,Playback(agent-loginok)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>exten =>
standard,n,Hangup()<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>In queuemetrics
realtime panel, I can see the name of the agent who is logged because of this
part : SIP/${MACRO_EXTEN:2}<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>But, when
Asterisk sends a call to the agent, he sends the call to the station where the
agent is sit and not to the agent himself. I explain: if agent 204 is sit a
desk 260 then in the realtime panel I can see that agent 204 is on but if I
analyse the report, this agent didn't received any call, it's 260 that answered
the call. So if more than one person use this station, I cannot know how many
call as been taken by every agent.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>With
agentcallback login, this wasn't a problem because of the use of way it handle
logon and login.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'>Anyone has been
able to fix this problem ?<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
lang=EN-CA style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>David<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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