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<FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'>Hello,<BR>
<BR>
I am experiencing problems with a ZAP channel not being released after a voicemail has been left.<BR>
<BR>
I have 2 analogue extns from an Alcatel PBX wired into 2 FXO ports on my * box.<BR>
<BR>
If I make a call from an Alcatel extn and route it to a SIP extension on my * everything works as expected, at the end of the call the ZAP channel is released.<BR>
<BR>
As soon as I activate VM on the SIP extension VM can be left but the inbound ZAP channel is not released until 4 and a half minutes later (always).<BR>
<BR>
Users are simply putting the alcatel extn handset down to end the call (no key pad presses, no DTMF sent as * vm prompt suggests)<BR>
<BR>
During this time the SIP extension cannot receive any other calls from the Alcatel (the ZAP channel is busy).<BR>
<BR>
Am I right in thinking that the ZAP channel is timing out and releasing itself on a predetermined silence period (hence 4 and half minutes every time)<BR>
<BR>
If this is the case where do I change the ZAP (or is it VM) silence detect setting<BR>
<BR>
Regards<BR>
<BR>
Andy Green<BR>
IT Manager<BR>
<BR>
GB eye Ltd<BR>
1 Russell St<BR>
Kelham Island<BR>
Sheffield<BR>
S3 8RW<BR>
<BR>
Tel: 0114 252 1611<BR>
Fax: 0114 272 9599<BR>
<BR>
<a href="mailto:andy@gbeye.com">mailto:andy@gbeye.com</a><BR>
<a href="http://www.gbeye.com">http://www.gbeye.com</a><BR>
<BR>
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