I've never ordered from Voipsupply, but did forward two questions to their President. The first one was trivial and off-topic, yet answered very quickly. The second was product related and answered equally quickly and knowledgeably.
<br><br>I'd definitely consider purchasing from them, based on my experience.<br><br><div><span class="gmail_quote">On 10/13/06, <b class="gmail_sendername">Shaw Terwilliger</b> <<a href="mailto:sterwill@sourcegear.com">
sterwill@sourcegear.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Shaw Terwilliger wrote:<br>> If you search the archives from a few months ago you'll find a few
<br>> unhappy voipsupply customers (including me). They never shipped what I<br>> ordered, didn't respond to any e-mail or calls. The president saw the<br>> list traffic and sent me a long apology (stating his commitment to
<br>> service) and offered to send me an extra component that I had cancelled<br>> the order for--free of charge--as a show of good will.<br>><br>> It's been two or three months since that promise, and I never received
<br>> the part. He hasn't responded to my follow-up "did you really mean it?"<br>> e-mail either.<br><br>I must offer a HUGE apology to VoipSupply in regards to my first reply.<br> VoipLink.com, *NOT* VoipSupply, was the company I had problems with (as
<br>described in my first message). Except for sending me some spam after I<br>ordered from them, I have had no problems with VoipSupply. I confused<br>the vendors as I wrote my reply, since I have ordered from both of them.
<br><br>Sorry for the confusion, and best wishes to the VoipSupply team.<br><br>--<br>Shaw Terwilliger <<a href="mailto:sterwill@sourcegear.com">sterwill@sourcegear.com</a>><br>SourceGear LLC<br><br><br><br>_______________________________________________
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