<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 5 4 2 2 2 2 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue style='word-wrap: break-word;-khtml-nbsp-mode: space;
-khtml-line-break: after-white-space'>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It looks like the problem is solved. The
existing bootROM on the phone was 2.0.2 so I updated it with the earliest
bootROM I could find – 2.3. Now the challenge updating to the latest bootROM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jessee J Holmes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, September 20,
2006 12:07 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
problems with Polycom 500 boot up</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dear Steve,<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This is very puzzling, it should take.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>bootrom.ld is the file on your FTP server right? Does your FTP server
show the phone pinging it in the FTP application logs?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Which bootrom are you trying to load. The latest should be 3.2.2 I
believe.....<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Let me know and I'll see what I can find you. You shouldn't have a
corrupted bootrom chip, but I won't rule it out just yet.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div><span style='border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none;
-apple-text-size-adjust: auto;orphans: 2;widows: 2;word-spacing:0px'>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Jessee
Holmes<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Atacomm
/ Ataractic Corporation<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>www.atacomm.com<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>V:
1-877-700-VOIP<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'><a
href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</a><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt;min-height: 14.0px'><font size=1
color=black face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;
color:black'><o:p> </o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Looking
for voice over IP products? Visit our VoIP store at <a
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</a>/<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'><br>
<br>
</span></font><o:p></o:p></p>
</div>
</span>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Sep 20, 2006, at 12:18 PM, Forum wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Thanks for your response.<O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><O:P> </O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Unfortunately I still receive the same error – ‘Error updating
bootrom’ – no matter what version of sip and the bootROM I upload to the ftp
site. I have even used the latest release of the fimware – could I have somehow
broke the phone with a corrupted flash. How do I do a full format when it can
not update the bootROM?<O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><O:P> </O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Steve<O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><O:P> </O:P></span></font><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'> asterisk-users-bounces@lists.digium.com [<a
href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Jessee J Holmes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, September 15, 2006
7:17 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
problems with Polycom 500 boot up</span></font><O:P></O:P><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Dear Steve,<O:P></O:P><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>The phone may be
looking for it's specific configuration files (not phone1.cfg, but instead
0004F........cfg {or [mac].cfg}). In our past experience, if the phone was ever
formatted (fully formatted), the phone will request this from the FTP server
specified. Of course confirm your phone's login to your FTP server is correct,
confirm the phone is logging in and grabbing the files (should be able to be
done through your FTP program's interface).<O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Also, as odd as
this sounds, check your firewall on your network. In the past, we've ran into
some weird things happening where the firewall will let some Polycom phones
through, but not all. So confirm your Polycom phone is talking to your FTP
client (again your log files can tell you this).<O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>For further
information, I suggest looking at one of our knowledgeable articles on
this topic: <a
href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm</a><O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
<div><span style='border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none;
-apple-text-size-adjust: auto;orphans: 2;widows: 2;word-spacing:0px'>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>Jessee Holmes<O:P></O:P></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>Atacomm / Ataractic
Corporation<O:P></O:P></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>www.atacomm.com<O:P></O:P></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>V: 1-877-700-VOIP<O:P></O:P></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'><a
href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</a><O:P></O:P></span></font><o:p></o:p></p>
</div>
<O:P>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'> </O:P></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>Looking for voice
over IP products? Visit our VoIP store at <a
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</a>/<O:P></O:P></span></font><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 color=black face=Helvetica><span style='font-size:9.0pt;font-family:
Helvetica;color:black'><br>
<br>
<br>
</span></font><o:p></o:p></p>
</div>
<O:P></O:P>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'></span><O:P> </O:P><o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>On Sep 14, 2006,
at 4:03 PM, Forum wrote:<O:P></O:P><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
<o:p></o:p></span></font></p>
<O:P></O:P>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>I
have a Polycom 500 that I am having issues with provisioning via an ftp server.
I have a bunch of 301’s that find the server and configure without an issue.
For some reason the 500 gives me an error that it ‘could not contact boot
server’ and will reboot continuously. I also get the error ‘Error
updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp
server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. <O:P></O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Any
help would be appreciated!<O:P></O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Steve<O:P></O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><O:P></O:P><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt'><O:P> </O:P></span><O:P></O:P><o:p></o:p></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>_______________________________________________<O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>--Bandwidth and
Colocation provided by Easynews.com --<O:P></O:P><o:p></o:p></span></font></p>
</div>
<O:P>
<div style='min-height: 14px'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'> </O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>asterisk-users
mailing list<O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>To UNSUBSCRIBE or
update options visit:<O:P></O:P><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
class=apple-converted-space><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></span><a
href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</a><O:P></O:P><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><O:P> </O:P><o:p></o:p></span></font></p>
</div>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>_______________________________________________<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>--Bandwidth and Colocation provided by Easynews.com --<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>asterisk-users mailing list<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>To UNSUBSCRIBE or update options visit:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><span class=apple-converted-space><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></span><a
href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</a><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</div>
</body>
</html>