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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for your response.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Unfortunately I still receive the same
error – ‘Error updating bootrom’ – no matter what version of sip and the bootROM
I upload to the ftp site. I have even used the latest release of the fimware –
could I have somehow broke the phone with a corrupted flash. How do I do a full
format when it can not update the bootROM?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jessee J Holmes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, September 15, 2006
7:17 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
problems with Polycom 500 boot up</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dear Steve,<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The phone may be looking for it's specific configuration files (not
phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our past
experience, if the phone was ever formatted (fully formatted), the phone will
request this from the FTP server specified. Of course confirm your phone's
login to your FTP server is correct, confirm the phone is logging in and
grabbing the files (should be able to be done through your FTP program's
interface).<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Also, as odd as this sounds, check your firewall on your network. In
the past, we've ran into some weird things happening where the firewall will
let some Polycom phones through, but not all. So confirm your Polycom phone is
talking to your FTP client (again your log files can tell you this).<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>For further information, I suggest looking at one of
our knowledgeable articles on this topic: <a
href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm</a><o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div><span style='border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none;
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<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Jessee
Holmes<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Atacomm
/ Ataractic Corporation<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>www.atacomm.com<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>V:
1-877-700-VOIP<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'><a
href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</a><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt;min-height: 14.0px'><font size=1
color=black face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;
color:black'><o:p> </o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Looking
for voice over IP products? Visit our VoIP store at <a
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</a>/<o:p></o:p></span></font></p>
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style='font-size:9.0pt;font-family:Helvetica;color:black'><br>
<br>
</span></font><o:p></o:p></p>
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</span>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Sep 14, 2006, at 4:03 PM, Forum wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>I
have a Polycom 500 that I am having issues with provisioning via an ftp server.
I have a bunch of 301’s that find the server and configure without an issue.
For some reason the 500 gives me an error that it ‘could not contact boot
server’ and will reboot continuously. I also get the error ‘Error
updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp
server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. <O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Any
help would be appreciated!<O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Steve<O:P></O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial'><O:P> </O:P></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt'><O:P> </O:P></span><o:p></o:p></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>_______________________________________________<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>--Bandwidth and Colocation provided by Easynews.com --<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>asterisk-users mailing list<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>To UNSUBSCRIBE or update options visit:<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><span class=apple-converted-space><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></span><a
href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</a><o:p></o:p></p>
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