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<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>what I would like to
do is set some global variables in EXTENSIONS.CONF then read the contents of
these to use as "members" of a QUEUE in QUEUES.CONF ...</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>example: (from
[global] section of extensions.conf)</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>
TECH-SUPPORT=SIP/5000 ; set value of TECH-SUPORT to be
SIP/5000</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>example: (from
[tech-support] queues.conf]</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>
member => ${TECH-SUPPORT}</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>my intent here is
have a central location where I can easily assign/change members of the
queue.</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>Should this work
??? I have tried it and it dont seem too but then I have done something
stupid in my syntax. I have confrmed that the ${TECH-SUPPORT} variable is
assigned properly, is available and works as expected within EXTENSIONS.CONF,
but it seems it cant be used in QUEUE.CONF.</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>The agents scenario
will not work for my application as it is a small 5 person shop where everyone
wears 5 hats. There really are no dedicated agents and my users would
object to having to logon/logoff and so on.</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial size=2>I can of course
"hard wire" the QUEUES.CONF with the values, have tried this and it works
fine! I was just looking for lazy way to manage it. Any ideas on
this would be appreciated.</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2>Regards</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2>G.Hendershot</FONT></SPAN></DIV>
<DIV><SPAN class=171053421-01092006><FONT face=Arial
size=2></FONT></SPAN> </DIV></BODY></HTML>