Is this what you mean?<br><br>From the queue.conf.sample<br><br>; An announcement may be specified which is played for the member as<br>; soon as they answer a call, typically to indicate to them which queue<br>; this call should be answered as, so that agents or members who are
<br>; listening to more than one queue can differentiated how they should<br>; engage the customer<br>;<br>;announce = queue-markq<br><br><br><div><span class="gmail_quote">On 7/28/06, <b class="gmail_sendername">Kyle Sexton
</b> <<a href="mailto:ks@mocker.org">ks@mocker.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div>I was wondering if anyone knows a good way to play back a message
to a queue member before the agent is connected to the caller. This
would allow an agent to know what queue the call was coming from by an
audible "Queue name".
<br><br>Thanks,<br></div></div><div><span class="sg"><span>Kyle</span>
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