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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I see two problems with doing it this way.
One the agent is not paying attention and misses the announcement. Two we have
some queues that can have as many 800+ toll free numbers pointed at the same
queue. The agents need to be able to know which of the toll free numbers was
dialed. We do that in our current system by putting the last four digits of the
toll free on the phone display. With the below scenario it will not only have
to have a variable as to which account but also say out the digits of the last
four but only on certain accounts. That is possible I realize but messy. </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I need a combination of the two scenarios.
AgentCallBackLogin so that I can have a phone display but AgentLogin so that
there is no Call Back and just presents the call. Unless I can come up with
something I’m guessing we are going to have to write some kind of program
that can do this instead.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Anyone have anything else to add? Thanks</span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Junaid Uppal<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 09, 2006 2:57
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Asterisk-Users] Call Center Phone with Auto Answer</span></font></p>
</div>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi Steve ,<br>
<br>
I was actually looking forward for the same thing , do y ou have something like
this , as an example?<br>
<br>
regards<br>
<br>
Junaid Uppal<br>
<br>
</span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 5/9/06, <b><span style='font-weight:bold'>Steve
Totaro</span></b> <<a href="mailto:stotaro@asteriskhelpdesk.com">stotaro@asteriskhelpdesk.com</a>>
wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Use an activex screenpop.<br>
<br>
Thanks,<br>
Steve Totaro<br>
<br>
> -----Original Message-----<br>
> From: Kevin Savoy [mailto:<a href="mailto:ksavoy@novo1.com">ksavoy@novo1.com</a>]<br>
> Sent: Monday, May 08, 2006 3:32 PM <br>
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'<br>
> Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer<br>
><br>
> This may be the way to go but not the best. Our agents frankly aren't <br>
the<br>
> brightest people and I can see them forgetting it as soon as it is<br>
said to<br>
> them, or they are not paying attention and missing the announcement<br>
but it<br>
> is something to look into. Thanks <br>
><br>
> -----Original Message-----<br>
> From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>
> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">
asterisk-users-bounces@lists.digium.com</a>] On Behalf Of Time<br>
Bandit<br>
> Sent: Monday, May 08, 2006 2:23 PM<br>
> To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
> Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer <br>
><br>
> > Ok I can get this to work now the next problem is since the agent<br>
stays<br>
> > "off-hook" when a call is presented to them there is no
indication<br>
of<br>
> what<br>
> > call this is. Being an inbound call center we have 100's of clients. <br>
> 1,000's<br>
> > of toll frees and DNIS. We use the Asterisk callerID function to<br>
assign<br>
> a<br>
> > name to each call so that when the call is presented to the agent it<br>
> > displays which company the call is for. With AgentLogin all the <br>
agent<br>
> gets<br>
> > is the number they dialed to log in. No idea which client this call<br>
is<br>
> for.<br>
> > Any ideas there?<br>
> When you send the caller to the queue, you can pass the name of the <br>
> audio file to be played as the announcement to the agent when he gets<br>
> the call. Maybe you could use that and pre-record the name of the<br>
> customer, passing that audio file<br>
><br>
> something like "exten => <br>
> 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"<br>
><br>
> maybe you could also use festival<br>
><br>
> hth<br>
> _______________________________________________<br>
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