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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Correct. We have to hit the “answer”
button. In a call center environment such as ours we don’t want to give
the agents the option of not answering the call when they are logged in.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steve Totaro<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 10:15
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] Call Center Phone with Auto Answer</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Does the phone ring, just not auto-answer?</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<br>
</span></font><font color=navy><span style='color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kevin Savoy
[mailto:ksavoy@novo1.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 10:17
AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Users Mailing List -
Non-Commercial Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] Call Center Phone with Auto Answer</span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Firstly the auto-answer on both the 301
and 501 phone is set to on, but it doesn’t seem to have an effect.
I’ll have to look into this _ALERT_INFO variable. Not much experience
with it here. </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Could you give me a dial plan example that
would work? Here is what we have now.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,1,Answer()</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,2,Wait(1)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,4,SetCallerID(ICS)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,5,Queue(ICS)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What can I add to this to make the phone
auto-answer? Thanks</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Philippe Lindheimer<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 05, 2006 6:29 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
asterisk-users@lists.digium.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] Call Center Phone with Auto Answer</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I don't see any reason you can't use a polycom. You should be able to
solve your problem multiple ways. You can simply put the default ring on the
Polycom to autoanswer if that is the sole purpose, give it a second extension
to be used in the queue that is programmed to autoanswer, as a couple of
examples, or design your dialplan such that the appropriate _ALERT_INFO
variable is set where the queue is concerned.</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>p</span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
From: "Kevin Savoy" <ksavoy@novo1.com><br>
To: "'Asterisk Users Mailing List - Non-Commercial Discussion'"<br>
<asterisk-users@lists.digium.com><br>
Date: Fri, 5 May 2006 15:31:41 -0500<br>
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer<br>
<br>
The problem with what is in wiki is that these calls are being sent to a<br>
queue. There is no way to have the queue dial the preceding digit that I can<br>
think of that would trigger this. In the example shown he has an 8 dialed<br>
before the extension. How would I get Asterisk to dial an 8 before sending<br>
the call to the logged in agent in the queue?<br>
<br>
Thanks<br>
<br>
-----Original Message-----<br>
From: asterisk-users-bounces@lists.digium.com<br>
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark<br>
Sent: Friday, May 05, 2006 2:55 PM<br>
To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer<br>
<br>
Kevin Savoy wrote:<br>
<br>
> Can anyone recommend a phone to use in an inbound call center <br>
> environment that has an auto answer feature? We don't want the agents <br>
> having to acknowledge the call. The call should just activate on the <br>
> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. <br>
> None of these support it.<br>
><br>
My Polycom phones support auto-answer. This link should get you started.<br>
<br>
http://www.voip-info.org/wiki-Polycom+auto-answer+config<br>
<br>
Mike<br>
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