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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Not sure if it is possible or not but you
could record the company names, use cepstral, or festival. The part I am
unsure of is whether you can use a variable in the announce= field in
queues.conf. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<br>
</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kevin Savoy
[mailto:ksavoy@novo1.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 2:25 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Users Mailing List -
Non-Commercial Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ok I can get this to work now the next
problem is since the agent stays “off-hook” when a call is
presented to them there is no indication of what call this is. Being an inbound
call center we have 100’s of clients. 1,000’s of toll frees and
DNIS. We use the Asterisk callerID function to assign a name to each call so
that when the call is presented to the agent it displays which company the call
is for. With AgentLogin all the agent gets is the number they dialed to log in.
No idea which client this call is for. Any ideas there?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steve Totaro<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 11:23
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>That is correct. Just use IAX
trunking and speex. You will be fine.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<div>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<br>
</span></font><font color=navy><span style='color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kevin Savoy
[mailto:ksavoy@novo1.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 12:12
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Users Mailing List -
Non-Commercial Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Because we will have many of these phones
in remote locations and we don’t want to be chewing up bandwidth with
agents not on calls. Am I making the right assumption here that phones that are
idle will not be taking up bandwidth where ones with MOH playing would be?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steve Totaro<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 10:40
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Why not just use AgentLogin and let them
listen to music until a call comes in?</span></font><o:p></o:p></p>
<div>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<br>
</span></font><font color=navy><span style='color:navy'> </span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kevin Savoy
[mailto:ksavoy@novo1.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 11:27
AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Users Mailing List -
Non-Commercial Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Correct. We have to hit the
“answer” button. In a call center environment such as ours we
don’t want to give the agents the option of not answering the call when
they are logged in.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steve Totaro<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 10:15
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Does the phone ring, just not auto-answer?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<div>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<br>
</span></font><font color=navy><span style='color:navy'> </span></font><o:p></o:p></p>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kevin Savoy
[mailto:ksavoy@novo1.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, May 08, 2006 10:17
AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Users Mailing List -
Non-Commercial Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Firstly the auto-answer on both the 301
and 501 phone is set to on, but it doesn’t seem to have an effect.
I’ll have to look into this _ALERT_INFO variable. Not much experience
with it here. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Could you give me a dial plan example that
would work? Here is what we have now.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,1,Answer()</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,2,Wait(1)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,4,SetCallerID(ICS)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>exten=>3472,5,Queue(ICS)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What can I add to this to make the phone
auto-answer? Thanks</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Philippe Lindheimer<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 05, 2006 6:29 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
asterisk-users@lists.digium.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users] <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
Phone with Auto Answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I don't see any reason you can't use a polycom. You should be able to
solve your problem multiple ways. You can simply put the default ring on the
Polycom to autoanswer if that is the sole purpose, give it a second extension
to be used in the queue that is programmed to autoanswer, as a couple of
examples, or design your dialplan such that the appropriate _ALERT_INFO
variable is set where the queue is concerned.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>p<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
From: "Kevin Savoy" <ksavoy@novo1.com><br>
To: "'Asterisk Users Mailing List - Non-Commercial Discussion'"<br>
<asterisk-users@lists.digium.com><br>
Date: Fri, 5 May 2006 15:31:41 -0500<br>
Subject: RE: [Asterisk-Users] <st1:place w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> Phone with Auto
Answer<br>
<br>
The problem with what is in wiki is that these calls are being sent to a<br>
queue. There is no way to have the queue dial the preceding digit that I can<br>
think of that would trigger this. In the example shown he has an 8 dialed<br>
before the extension. How would I get Asterisk to dial an 8 before sending<br>
the call to the logged in agent in the queue?<br>
<br>
Thanks<br>
<br>
-----Original Message-----<br>
From: asterisk-users-bounces@lists.digium.com<br>
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark<br>
Sent: Friday, May 05, 2006 2:55 PM<br>
To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
Subject: Re: [Asterisk-Users] <st1:place w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> Phone with Auto Answer<br>
<br>
Kevin Savoy wrote:<br>
<br>
> Can anyone recommend a phone to use in an inbound call center <br>
> environment that has an auto answer feature? We don't want the agents <br>
> having to acknowledge the call. The call should just activate on the <br>
> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. <br>
> None of these support it.<br>
><br>
My Polycom phones support auto-answer. This link should get you started.<br>
<br>
http://www.voip-info.org/wiki-Polycom+auto-answer+config<br>
<br>
Mike<br>
_______________________________________________<br>
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