<div>I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned.</div> <div> </div> <div>p</div> <div> </div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"><BR>From: "Kevin Savoy" <ksavoy@novo1.com><BR>To: "'Asterisk Users Mailing List - Non-Commercial Discussion'"<BR><asterisk-users@lists.digium.com><BR>Date: Fri, 5 May 2006 15:31:41 -0500<BR>Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer<BR><BR>The problem with what is in wiki is that these calls are being sent to a<BR>queue. There is no way to have the queue dial the
preceding digit that I can<BR>think of that would trigger this. In the example shown he has an 8 dialed<BR>before the extension. How would I get Asterisk to dial an 8 before sending<BR>the call to the logged in agent in the queue?<BR><BR>Thanks<BR><BR>-----Original Message-----<BR>From: asterisk-users-bounces@lists.digium.com<BR>[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark<BR>Sent: Friday, May 05, 2006 2:55 PM<BR>To: Asterisk Users Mailing List - Non-Commercial Discussion<BR>Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer<BR><BR>Kevin Savoy wrote:<BR><BR>> Can anyone recommend a phone to use in an inbound call center <BR>> environment that has an auto answer feature? We don't want the agents <BR>> having to acknowledge the call. The call should just activate on the <BR>> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. <BR>> None of these support it.<BR>><BR>My Polycom phones support
auto-answer. This link should get you started.<BR><BR>http://www.voip-info.org/wiki-Polycom+auto-answer+config<BR><BR>Mike<BR>_______________________________________________<BR>--Bandwidth and Colocation provided by Easynews.com --<BR><BR>Asterisk-Users mailing list<BR>To UNSUBSCRIBE or update options visit:<BR>http://lists.digium.com/mailman/listinfo/asterisk-users<BR><BR><BR></BLOCKQUOTE><p>
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