"300" is the maximum time a call can be placed in a queue, after that, next priority will be executed.<br>"15" is the time each agent will be rung before * tries the next agent.<br>"CHANUNAVAIL" happens since Queue rings Agent/xyz, Agent/xyz in turn tries to ring SIP/abc but cannot find it, hence...
<br><br>BTW, you may find this helpful: <a href="http://www.oinko.net/astrecipes/index.php?n=118">http://www.oinko.net/astrecipes/index.php?n=118</a><br><br>Cheers<br>