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Yeah, "Hot Desking" .... but ok.. if you'll indulge me further, why
would the likes of AMP use astdb to implement that combined with some
clunky macros? <br>
Im after that exact solution, but have various issues on occasion with
the AMP implementation of 'user login/logoff'. I'd love for you to
share an example extensions.conf snippet with how to "login" the agent
to nowhere... <br>
<br>
This also means.. in essence.. rather than DND'ing or logging out, an
'agent' can just pause themselves for a period from all calls - another
benefit I seek. <br>
<br>
So any actual dialplan code you could share I'd love :)<br>
<br>
Michiel van Baak wrote:
<blockquote cite="mid20060306133206.GB8456@griever" type="cite">
<pre wrap="">On 00:07, Tue 07 Mar 06, Adrian Carter wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Im just curious, How would one use 'agents' without a queue. Is this
what you are essentially doing using Local/XXX@ dial strings??
</pre>
</blockquote>
<pre wrap=""><!---->
kindda.
Maybe an example makes it a bit more clear.
Say you have 10 desks, all with a phone on them.
Users dont have their own desk, but take a free one whenever
they come in the office.
Users sits down, types a number, gives his pernonal number
and his password, and from that moment on he/she is logged
in as agent <personal number>
In the dialplan you can now reach this user with: Dial(Agent/<personal_number)
When the user switches desk, they simply login on the new
phone.
Does that make it a bit more clear ?
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a
class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated"
href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
</pre>
<br>
<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated" href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
</pre>
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