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<DIV><FONT face=Arial size=2>Greetings fellow list members,</FONT></DIV>
<DIV><FONT face=Arial size=2> I have what I think is a
relatively simple question, but it did not appear to be addressed on the
wiki. I am trying to setup a queue so that it plays an estimated holdtime
announcement, but not a queue position announcement. Currently my dialplan
does both, and while I know how to take out the estimated holdtime without
affecting the queue position announcement, I do not see how to do the
oppositte. Does anyone know how to do this?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here is a sample of one of my queues from
queues.conf:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Courier
size=2>;;************************************************</FONT></DIV>
<DIV><FONT face=Courier size=2>;;* Development Test Queue *</FONT></DIV>
<DIV><FONT face=Courier
size=2>;;************************************************</FONT></DIV>
<DIV><FONT face=Courier size=2>[10001]</FONT></DIV>
<DIV><FONT face=Courier
size=2>announce=beep2 ;* a beep to
alert the agent of the call</FONT></DIV>
<DIV><FONT face=Courier size=2>servicelevel=30 ;*
target service level (maximum time in queue in seconds)</FONT></DIV>
<DIV><FONT face=Courier size=2>musiconhold=default ;* sets music for
this queue</FONT></DIV>
<DIV><FONT face=Courier size=2>strategy=rrmemory ;* sets
method of allocating calls to reps</FONT></DIV>
<DIV><FONT face=Courier
size=2>timeout=20
;* how long do we let phone ring before it is a timeout</FONT></DIV>
<DIV><FONT face=Courier size=2>retry=5
;* how long to wait before trying all members
again</FONT></DIV>
<DIV><FONT face=Courier
size=2>weight=1
;* weight against other queues sharing
agents</FONT></DIV>
<DIV><FONT face=Courier size=2>wrapuptime=4
;* how long to wait before freeing up
for another call</FONT></DIV>
<DIV><FONT face=Courier size=2>maxlen=0
;* maximum people in queue (0 is no limit)</FONT></DIV>
<DIV><FONT face=Courier size=2>announce-frequency=60 ;* time between
position/estimated hold time announcements</FONT></DIV>
<DIV><FONT face=Courier size=2>announce-holdtime=yes ;* announce estimated hold
time (yes|no|once)</FONT></DIV>
<DIV><FONT face=Courier size=2>monitor-format=pcm ;*
record calls in pcm format</FONT></DIV>
<DIV><FONT face=Courier size=2>monitor-join=yes ;* join
recordings</FONT></DIV>
<DIV><FONT face=Courier size=2>joinempty=no
;* callers can join an empty queue</FONT></DIV>
<DIV><FONT face=Courier size=2>leavewhenempty=yes ;*
remove callers from queue if no agents on</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I know I can set "announce-holdtime" to "no" and
remove the hold time, but I'm unsure how to keep the hold time but remove the
queue position.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>in this section of the wiki:</FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="http://www.voip-info.org/tiki-index.php?page=Asterisk+config+queues.conf">http://www.voip-info.org/tiki-index.php?page=Asterisk+config+queues.conf</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>you can see it says:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT size=2><SPAN
style="FONT-FAMILY: monospace"> ; How often to announce queue position and/or estimated holdtime to caller (0=off)
</SPAN><BR><SPAN style="FONT-FAMILY: monospace"> ; </SPAN><BR><SPAN
style="FONT-FAMILY: monospace"> ;announce-frequency = 90
</SPAN><BR><SPAN style="FONT-FAMILY: monospace"> ; </SPAN><BR><SPAN
style="FONT-FAMILY: monospace"> ; Should we include estimated hold time in position announcements?
</SPAN><BR><SPAN
style="FONT-FAMILY: monospace"> ; Either yes, no, or only once; hold time will not be announced if <1 minute
</SPAN><BR><SPAN
style="FONT-FAMILY: monospace"> ; </SPAN><BR></FONT><SPAN
style="FONT-FAMILY: monospace"><FONT
size=2> ;announce-holdtime = yes|no|once</FONT>
</SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>the fact that is says "and/or" leads me to believe
there is a way to only play the hold time without the queue position, but I do
not see any suggestions on how to do this.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks in advance for any advice,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Franklin Webb</FONT></DIV>
<DIV><FONT face=Arial size=2>Inter Media Marketing
Solutions</FONT></DIV></FONT></DIV></BODY></HTML>