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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I have a group of agents logged in to a queue that is set for ringall.
The agents are set to auto logoff if they don’t answer in 15 seconds
incase they step away without logging out. That works fine, however, if
they are on a call and a new call comes in, they are getting logged out too.
The phones are ATA’s connected via SIP. One thought is that the
phones may be allowing a second call so they really don’t look busy and
that’s why they get logged out. Anyway, is there a way to prevent busy
agents from getting logged out?</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-- Bud</span></font></p>
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