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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2><FONT face=Helv size=2></FONT></FONT> </DIV>
<DIV><FONT face=Helv size=2>I am using Asterisk Business Edition A.1.6 (but I
guess it is the same logic for 1.2)</FONT></DIV>
<DIV><FONT face=Helv size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><FONT face=Helv size=2>I am running the show queue
command for a queue that had a 36 calls and the C: parameter is growing up very
fastly, no reflecting the real calls to this queue.</DIV>
<DIV>
<P>lv09*CLI> show queue cobranca</P>
<P>cobranca has 0 calls (max unlimited) in 'leastrecent' strategy (32s
holdtime), W:0, C:1006994, A:16, SL:0.0% within 45s</P>
<P>Here is my queues.conf</P>
<P>[cobranca]<BR>musiconhold=fila<BR>joinempty=yes<BR>strategy=leastrecent<BR>eventwhencalled=yes<BR>timeout=14<BR>maxlen=0<BR>retry=0<BR>servicelevel=45<BR>wrapuptime=5<BR>announce-holdtime=no<BR>member
=> Agent/5120<BR>member => Agent/5130<BR>member => Agent/5410<BR>member
=> Agent/5100<BR>member => Agent/2110<BR>member => Agent/5420</P>
<P>My agents.conf is</P>
<P>[agents]<BR>autologoff=150<BR>ackcall=no<BR>wrapuptime=5000<BR>musiconhold
=>
fila<BR>updatecdr=yes<BR>recordagentcalls=no<BR>recordformat=wav49<BR>savecallsin=/home/asterisk/spool/monitor<BR>group
= 1 ; fila cobranca<BR>agent => 5120,1234,Alessandra Barros<BR>agent =>
5130,1234,Ana Paula Furuya<BR>agent => 5410,1234,Ana Silva<BR>agent =>
5100,1234,Bruno Tolentino Alves<BR>agent => 2110,1234,Debora
Goncalves<BR>agent => 5420,1234,Fabiana Montera</P>
<P>My extensions.conf for entering the queue:</P>
<P>exten => cobranca,1,NoOp(Ligacao para Fila de Cobranca)<BR>exten =>
cobranca,2,SetVar(prioridade=0)<BR>exten => cobranca,3,SetCIDName(Cobranca
${CALLERIDNAME})<BR>exten =>
cobranca,4,SetVar(QUEUE_PRIO=${prioridade})<BR>exten =>
cobranca,5,Answer<BR>exten => cobranca,6,Queue(cobranca|tT|||500000)<BR>exten
=> cobranca,7,Hangup</P>
<P>This is very important since is it is preventing my Call Center Monitoring
application to work (it worked well while running 1.0.9 open source).</P>
<P>Does the C: value mean a different thing? Or is there any configuration that
I am missing somewhere?</P>
<P>Thank you very much</P>
<P>Dov</P></FONT></FONT></DIV></BODY></HTML>