im having the same problem with ringall<br><br><div><span class="gmail_quote">On 11/23/05, <b class="gmail_sendername">Chuck Bunn</b> <<a href="mailto:chuck.bunn@networkdoc.com">chuck.bunn@networkdoc.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br><br>Okay I ran a test and if I define each member in a queue individually it<br>works. It looks like there is a bug with Agent grouping, but before I
<br>report this as a bug I would like to know if anyone has queues working<br>with agent groups with Asterisk 1.2.<br><br>************<br>new queues.conf file<br><br>[general]<br><br>;Operator Home<br>[extensions-home]<br>
music=default<br>strategy=ringall<br>maxlen=0<br>context=extensions-home<br>member => Agent/300<br>member => Agent/301<br>member => Agent/310<br>member => Agent/311<br>member => Agent/312<br>member => Agent/313
<br>member => Agent/314<br>member => Agent/499<br>member => Agent/500<br>member => Agent/510<br>member => Agent/511<br>member => Agent/512<br>***************************<br><br>Thanks<br><br>Chuck Bunn wrote:
<br><br>> Hi,<br>><br>> I have now tried other strategies including random and round robin. I<br>> am beginning to think there is some sort of bug with Agent groups? I<br>> will try assigning members to a queue not by their group but
<br>> individually.<br>><br>> Thanks<br>><br>> Chuck Bunn wrote:<br>><br>>> Hi,<br>>><br>>> In the queue.conf I have set the strategy set to ringall but only the<br>>> lowest<br>>> agent number ever rings??? A show agents at the CLI shows three
<br>>> agents logged<br>>> in yet only the first agent ever rings. I have my agents in a group,<br>>> group 1.<br>>><br>>> ****************<br>>> queue.conf<br>>><br>>> [general]
<br>>><br>>> ;Operator Home<br>>> [extensions-home]<br>>> music=default<br>>> strategy=ringall<br>>> maxlen=0<br>>> context=extensions-home<br>>> member => Agent/@1<br>>>
<br>>> ******************<br>>> agents.conf<br>>><br>>> [agents]<br>>> wrapuptime=0<br>>> musiconhold => default<br>>> updatecdr=yes<br>>><br>>> ;Operator - Home<br>
>> group=1<br>>> agent => 300,300,name1<br>>> agent => 301,301,name2<br>>><br>>> agent => 310,310,name3<br>>> agent => 311,311,name4<br>>> agent => 312,312,name5<br>
>> agent => 313,313,name6<br>>> agent => 314,314,name7<br>>><br>>> agent => 499,499,name8<br>>><br>>> ;Operator - Spa<br>>> agent => 500,500,name9<br>>><br>>> agent => 510,510,name10
<br>>> agent => 511,511,name11<br>>> agent => 512,512,name12<br>>><br>>> ;Operator - Rest<br>>> group=2<br>>> agent => 600,600,name13<br>>><br>>> ****************************
<br>>> extensions.conf<br>>><br>>> [general]<br>>> #include macros.incl<br>>><br>>> [incoming-home]<br>>> exten => s,1,Goto(extensions-home,100,1)<br>>> exten => t,1,Goto(extensions-home,100,1)
<br>>> exten => i,1,Goto(extensions-home,100,1)<br>>><br>>> [extensions-home]<br>>> include => parkedcalls<br>>><br>>> ;Operator queue, Operator Console, and Receptionist Phone<br>
>> exten => 100,1,Answer()<br>>> exten => 100,2,Queue(extensions-home|trn|||120)<br>>><br>>> ;Office Personnel<br>>> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
<br>>> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>>
<br>>> ;Spa Personnel<br>>> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})<br>>> exten => 590,1,Dial(ZAP/3,20)<br>>>
<br>>> ;Voicemail Main<br>>> exten => 800,1,Answer<br>>> exten => 800,2,VoicemailMain<br>>><br>>> ;Agent Login<br>>> exten => 801,1,AgentCallbackLogin(,,@extensions-home)<br>>>
<br>>> ;Voice Conferencing<br>>> exten => _85X,1,Answer<br>>> exten => _85X,2,MeetMe(${EXTEN})<br>>><br>>> ;exten => i,1,Voicemail(s300)<br>>> ;exten => t,1,Voicemail(s300)<br>
>><br>>> exten => fax,1,Dial(ZAP/4,20)<br>>> exten => fax,2,Congestion<br>>> exten => fax,102,Congestion<br>>><br>>> [local]<br>>> ignorepat => 9<br>>> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
<br>>> exten => _9NXXXXXX,2,Congestion(5)<br>>> exten => _9NXXXXXX,102,congestion(5)<br>>> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)<br>>> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911<br>>> include => extensions-home
<br>>><br>>> [longdistance]<br>>> ignorpat => 9<br>>> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})<br>>> exten => _91NXXNXXXXXX,2,Congestion(5)<br>>> exten => _91NXXNXXXXXX,102,congestion(5)
<br>>> include => local<br>>><br>>><br>>> [globals]<br>>> OUTBOUNDTRUNK=Zap/G1<br>>><br>>> PSTN1=Zap/1<br>>> PSTN2=Zap/2<br>>><br>>> PHONE1=Zap/3<br>>> PHONE2=Zap/4
<br>>><br>>> ************************<br>>> CLI Output<br>>><br>>> ....<br>>> Starting simple switch on 'Zap/1-1'<br>>> -- Executing Goto("Zap/1-1", "extensions-home|100|1") in new stack
<br>>> -- Goto (extensions-home,100,1)<br>>> -- Executing Answer("Zap/1-1", "") in new stack<br>>> -- Executing Queue("Zap/1-1", "extensions-home|trn|||120") in new
<br>>> stack<br>>> -- outgoing agentcall, to agent '300', on<br>>> 'Local/300@extensions-home-b560<br>>> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,1'
<br>>><br>>> -- Called Agent/@1<br>>> -- Executing Macro("Local/300@extensions-home-b560<br>>> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
<br>>><br>>> "stdexten|300|SIP/300") in new stack<br>>> -- Executing Dial("Local/300@extensions-home-b560<br>>> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
<br>>> "SIP/300|20") in new<br>>> stack<br>>> -- Called 300<br>>> -- SIP/300-00ed is ringing<br>>> -- Agent/300 is ringing<br>>> -- SIP/300-00ed answered Local/300@extensions-home-b560
<br>>> <javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2<br>>><br>>> -- Agent/300 answered Zap/1-1<br>>> ...<br>>><br>>> Thanks<br>>> _______________________________________________
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</a><br></blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Mark Quitoriano, CCNA<br><br>Fan the flame...<br><a href="http://www.spreadfirefox.com/?q=user/register&r=19441">http://www.spreadfirefox.com/?q=user/register&r=19441
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