I have an ongoing problem and do not know where to begin
troubleshooting it. We run a helpdesk, and call recording is
extremely important. But we have found that calls are recorded at
random. We receive the call via our toll-free number over an IAX
connection. The call is then either handled by a local extension
or sent outside through another phone line. As I said, it records
at random--whether the call is answered both internally or connected to
another PSTN.The following two calls (taken from the queue log) were
several minutes in length, however, it shows it being completed
immediately.<br>
<br>
1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED><br>
1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a,1|CONNECT|24<br>
1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a,1|COMPLETECALLER|24|0<br>
1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED><br>
1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db,1|CONNECT|32<br>
1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db,1|COMPLETECALLER|32|0<br>
<br>
Where can I fix this?<br>
<br>
Any help is greatly appreciated.<br>