Hey Kris,<br>
<br>
to add some fuel to the fire, I was monitoring one of the agents last
night. He made a call to a target and then had to call them straight
back to confirm some information.<br>
<br>
The first call was as echoey as the inside of a cathedral.<br>
The second (next) call was as clear as a bell.<br>
<br>
Same number, next call. <br>
<br>
I'll go chat to my ITSP next week.<br>
<br>
cheers,<br>
<br>
Mark.<br>
<br><div><span class="gmail_quote">On 10/18/05, <b class="gmail_sendername">Kris Boutilier</b> <<a href="mailto:Kris.Boutilier@scrd.bc.ca">Kris.Boutilier@scrd.bc.ca</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
> -----Original Message-----<br>> From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com
</a>]On Behalf Of Mark Edwards<br>> Sent: Monday, October 17, 2005 3:28 PM<br>> To: Asterisk Users Mailing List - Non-Commercial Discussion<br>> Subject: [Asterisk-Users] Bizarre Echo Problem<br>><br>> Before I relate the actual problem, some context.
<br>><br>> Callcentre environment, a few users testing a new digital dialer...<br>><br>> 1. Agents are using Grandstream ATA HT486 and a small analogue dialpad with a headset.<br>{clip}<br>><br>> My assumptions....
<br>><br>{clip<br>>
2. There is nothing I can do to fix the echo problem at my end becuase
the echo would need to be dealt with in the ATA and it's already
cancelling echo.<br><br>If the ATA has echo cancellation then it will
be facing the analog device at your end and cancelling echos of the
called parties voice that are echoing due to _your_ system. The
objective is to keep the echo out of the VoIP network at all costs.
Thus;<br><br>> Question...<br>><br>> 1. Do I need to go have a little chat to my ITSP<br><br>Yes.
However, try to come armed with a good sized selection of PSTN numbers
that are generating problem echos so they have something to actually
look at.<br><br>Hope that helps.<br><br>Kris Boutilier<br>Information Services Coordinator<br>Sunshine Coast Regional District<br>_______________________________________________<br>--Bandwidth and Colocation sponsored by
<a href="http://Easynews.com">Easynews.com</a> --<br><br>Asterisk-Users mailing list<br><a href="mailto:Asterisk-Users@lists.digium.com">Asterisk-Users@lists.digium.com</a><br><a href="http://lists.digium.com/mailman/listinfo/asterisk-users">
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</a><br><br></blockquote></div><br><br clear="all"><br>-- <br>regards,<br><br>Mark P. Edwards<br>FWD: 667917<br>