<P>Hello All</P>
<P>any body installed functions as below ?.</P>
<P>i have 5 agent, logged in system.</P>
<P>phone -> telco -> asterisk server --> queue (5 agents). when all agents busy. i want caller hear message from IVR and when any agent is available. ringback to agent then caller may be connected with that agent without press any DTMF.</P>
<P>Any advice?</P>
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