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<DIV><FONT face=Arial size=2>Melissa -</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial>I added the "<SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><FONT
color=#000000>fromuser=AnyName" to my sip.conf file stations and that, in
fact, corrected the problem. The MWI now works
flawlessly.</FONT></SPAN></FONT></FONT></DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"></SPAN></FONT></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><FONT color=#000000>I
would recommend that Aastra/Sayson pursue this with the Asterisk team so
that it is listed as a known issue or to have Asterisk patched to fix it.
I will submit a bug on it as well. I'm copying the Users Mailing List on
this.</FONT></SPAN></FONT></FONT></DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"></SPAN></FONT></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><FONT color=#000000>For
your records, I'm running Asterisk HEAD as of 08/22/2005. This is the
very latest version of Asterisk from the CVS
repository.</FONT></SPAN></FONT></FONT></DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"></SPAN></FONT></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><FONT
color=#000000>Please thank everyone for their hard work and fact finding.
I think you have tremendous customer support!</FONT> <FONT
color=#000000>It only took a couple of days to track and correct this
issue. I'm extremely pleased with your phones <U>and</U> your
support!</FONT></SPAN></FONT></FONT></DIV>
<DIV><FONT size=2><FONT face=Arial color=#000000><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"></SPAN></FONT></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial color=#000000><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Joe
McConnaughey</SPAN></FONT></FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=melissa.lee@sayson.com href="mailto:melissa.lee@sayson.com">Melissa
Lee</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=kenn10@comcast.net
href="mailto:kenn10@comcast.net">kenn10@comcast.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, August 24, 2005 4:05
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> FW: Asterisk and MWI </DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=655020520-24082005>Joe</SPAN></FONT></DIV>
<DIV></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=444300619-24082005></SPAN></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial color=#0000ff><SPAN
class=444300619-24082005>Following is the findings from our expert. Please let
me know which version of Asterisk that you are using and please also forward
your extension.conf to me so that we can compare the files that work in
our test lab.</SPAN></FONT><SPAN class=444300619-24082005><FONT
face=Arial><FONT color=#0000ff> Thanks. Melissa.<SPAN
class=655020520-24082005> </SPAN></FONT></FONT></SPAN></FONT></DIV>
<DIV><FONT size=2><SPAN class=444300619-24082005><FONT face=Arial><FONT
color=#0000ff><SPAN
class=655020520-24082005></SPAN></FONT></FONT></SPAN></FONT><FONT
face=Tahoma><BR> </DIV></FONT>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Currently there are two known
issues (both resolved) that have led customers to complain that MWI isn’t
working with 1.2.x</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The first problem is most likely
reported as MWI worked in 1.0.0.78 but doesn’t work with 1.2.x. This is
because there was a bug in Asterisk versions prior to 1.0.4 that meant it
wasn’t compliant to RFC3842. One of the issues also stopped the message
count working in 1.0.0.78, but at least the LED came on. The
solution is to upgrade Asterisk to version 1.0.4 or later, the latest is
1.0.9</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The second problem is
characterised by the phone not responding to MWI messages from Asterisk (I
think 1.0.0.78 exhibits the same problem). This is caused by an illegal
“From” header in the NOTIFY message from Asterisk:</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><EM><I><FONT face=Arial
color=blue size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">NOTIFY
sip:1041@192.168.0.160 SIP/2.0</SPAN></FONT></I></EM><I><FONT face=Arial
color=blue size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-STYLE: italic; FONT-FAMILY: Arial"><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">Via: SIP/2.0/UDP
192.168.0.101:5060;branch=z9hG4bK5a616fef;rport</SPAN></FONT></I></EM><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">From: "asterisk"
<</SPAN></FONT></I></EM><STRONG><B><FONT face=Arial><SPAN
style="FONT-FAMILY: Arial">sip:@192.168.0.101</SPAN></FONT></B></STRONG><EM><I><FONT
face=Arial><SPAN
style="FONT-FAMILY: Arial">>;tag=as09997aed</SPAN></FONT></I></EM><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">To:
<sip:1041@192.168.0.160></SPAN></FONT></I></EM><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">Contact:
<sip:@192.168.0.101></SPAN></FONT></I></EM><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">Call-ID:
</SPAN></FONT></I></EM></SPAN></FONT></I><FONT face=Arial color=blue><SPAN
lang=EN-GB style="COLOR: blue; FONT-FAMILY: Arial"><A
href="mailto:07bfcea213fa8c9c13554849713e0f93@192.168.0.101"><EM><I><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">07bfcea213fa8c9c13554849713e0f93@192.168.0.101</SPAN></FONT></I></EM></A><BR></SPAN></FONT><EM><I><FONT
face=Arial color=blue size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">CSeq: 102
NOTIFY</SPAN></FONT></I></EM><I><FONT face=Arial color=blue size=2><SPAN
lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-STYLE: italic; FONT-FAMILY: Arial"><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">User-Agent: Asterisk
PBX</SPAN></FONT></I></EM><BR><EM><I><FONT face=Arial><SPAN
style="FONT-FAMILY: Arial">Event:
message-summary</SPAN></FONT></I></EM><BR><EM><I><FONT face=Arial><SPAN
style="FONT-FAMILY: Arial">Content-Type:
application/simple-message-summary</SPAN></FONT></I></EM><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">Content-Length:
43</SPAN></FONT></I></EM></SPAN></FONT></I></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face="Times New Roman"
size=3><SPAN lang=EN-GB style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><EM><I><FONT face=Arial
color=blue size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Messages-Waiting:
yes</SPAN></FONT></I></EM><I><FONT face=Arial color=blue size=2><SPAN
lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-STYLE: italic; FONT-FAMILY: Arial"><BR><EM><I><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">Voice-Message:
3/0</SPAN></FONT></I></EM></SPAN></FONT></I></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I don’t know if this is an
Asterisk bug or configuration problem, so if someone comes across this issue
can they gather the voicemail.conf, sip.conf and extension.conf files from the
asterisk server and version that is running. In the meantime, Mani found
a workaround for this:-</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Arial color=blue
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">We have to tell our
customers to add following line</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face="Times New Roman"
size=3><SPAN lang=EN-GB style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Arial color=blue
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">fromuser=AnyName</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face="Times New Roman"
size=3><SPAN lang=EN-GB style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Arial color=blue
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">to each user setting
in the sip.conf on their asterisk server.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT><FONT face=Arial
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT><FONT face=Arial
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT><FONT face=Arial
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P></DIV><!--[object_id=#SID=010500000000000515000000be043e3223f3f6638aa7323f550c0000#]-->
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