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<DIV><FONT face=Arial size=2>This is off topic but also seems like the best
place to get an educated answer. I am looking for an estimated ratio of
users to agents. The call center will handle all calls for the enterprise
and hand off tickets to tier two and three if they cannot be resolved by the
intial call. Supporting Windows systems, logins, MS apps, printers... etc,
nothing special.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Does anyone know the magic ratio off
hand?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2>Steve</FONT></DIV></BODY></HTML>